Technical Support SpecialistPacer Group • Phoenix, AZ, US
Technical Support Specialist
Pacer Group • Phoenix, AZ, US
13 hours ago
Job type
- Full-time
Job descriptionAssociate's degree in a related field preferred. 0–2 years of experience in technical support or a related role. Understanding of common IT concepts, tools, and practices. Ability to follow instructions and work effectively under supervision. Strong communication, analytical, and problem-solving skills. VMware administration Windows and Linux system administration Basic scripting (e.g., PowerShell, Bash) Customer service and technical support experience Associate Contract Customer Service IT System Custom Software Development
Responsibilities
- Deliver technical support through phone, email, and in-person requests.
- Diagnose, troubleshoot, and resolve issues related to VMware, Windows, Linux, and basic scripting.
- Record, track, and monitor incidents to ensure timely and accurate resolution.
- Work collaboratively with team members to identify recurring problems and suggest improvements.
- Adhere to established processes, procedures, and best practices in daily operations.
- Consistently provide high-quality customer service with professionalism.
Qualifications
Technical Skills
Seniority level
Employment type
Job function
Industries
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Technical Support Specialist • Phoenix, AZ, US
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