Customer Care Specialist

Customer Care Specialist

Lifeway is seeking a Customer Care Specialist responsible for processing orders from internal and external partners, as well as processing mail orders from churches. This is a hybrid role that requires employees to be in office two days per week.

This is a place where you can bring your faith and work experience to join in the most important mission in the world : making disciples of Jesus Christ. Whether you're a creator or storyteller, data guru or problem-solver, or anywhere in between, if you're passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Brentwood, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.

This is a hybrid remote / in-office position located in the greater Nashville, TN area. No relocation assistance available.

Responsibilities

• Lives out Lifeway's mission and values, showing deep commitment to Kingdom work
• Processes customer orders received through phone, chat, mail, fax, and email, including handling mail orders in the office two days per week.
• Responds to customer inquiries and resolves order-related issues promptly to ensure accuracy and satisfaction.
• Maintains and updates customer account information to ensure accuracy and seamless order transactions.
• Enters and manages order data in Oracle and monitors departmental inboxes to process incoming requests efficiently.
• Collaborates with internal teams and external partners to facilitate accurate and timely order processing and issue resolution.
• Handles payments from mail orders, ensuring secure processing, documentation, and delivery to the accounts receivable lockbox.
• Answers and routes corporate phone line calls, providing appropriate assistance to customers and internal departments.
• Participates in process improvement initiatives, offering feedback and insights to enhance efficiency and customer experience.

Qualifications

High School diploma or equivalent, required

Bachelor's degree, preferred

Actively involved in an evangelical Christian church