Account Representative (Tampa)

About the Company

TEI Group is a dynamic and innovative elevator company dedicated to delivering exceptional Service, Repair, Modernization and Construction solutions to our clients. With a commitment to Safety, Integrity and Quality, we have established a strong reputation for providing top-notch services that exceed customer expectations.

About the Role

The role involves various responsibilities centered around customer communication, administrative support, performance tracking, and collaboration with internal teams to ensure high-quality service delivery.

Responsibilities

Customer Communication & Support

• Act as a primary contact for assigned accounts, addressing routine inquiries and concerns.
• Provide timely updates to customers on service tickets, scheduled visits, and repair status.
• Respond to requests for quotes, invoices, inspection certificates, and documentation.
• Ensure clients receive consistent, high-quality service and communication.

Administrative & Account Maintenance

Quote & Proposal Support

Performance & Account Tracking

Coordination with Internal Teams

Growth & Retention Support

Qualifications

High School Diploma or Equivalent

Required Skills

Detail Oriented

Strong Customer Service and Problem-Solving Skills

Construction or Elevator Experience a plus!

Equal Opportunity Statement

TEI Group is an Equal Opportunity Employer. TEI is committed to maintaining a workplace free from harassment (sexual or otherwise) and intimidation of any employee or job applicant. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy / maternity, or sexual orientation.