Order Management Manager

Order Management Manager

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Our Team

Our team members come from various backgrounds and thrive on challenging the norm. This cross-pollination of experiences drives groundbreaking ideas and has helped us build one of the most reliable and easy-to-use storage systems in the industry. We are looking for enthusiastic and motivated individuals who excel in a cutting-edge, fast-paced, collaborative, and transparent environment, eager to solve real-world problems while having fun along the way. We strive to hire the best and brightest people, and we are committed to building an inclusive team where everyone can do their best work.

The Role : Manager, Order Management

We are seeking an energetic, sharp, and motivated leader with strong communication and interpersonal skills, and a genuine passion for operational excellence. As a Manager of Order Management, you will lead a dedicated team accountable for the successful execution of the sales order-to-cash process. Reporting to a senior leader, you will be crucial in driving a world-class order-to-cash process by overseeing team results, providing mentorship, ensuring work quality, and coaching on performance.

What You'll Do

You will lead your team and champion operational excellence across the Order Management function. Your primary responsibilities will include :

• Lead and Inspire : Guide a team of Order Processing Specialists, ensuring successful execution of the order-to-cash process using established guidelines, procedures, and policies.
• Drive Performance : Develop and utilize operational Key Performance Indicators (KPIs) to gather insights, track team performance, drive accountability, and ensure customer delight.
• Problem Solve : Act as a main escalation point for various order issues, working diligently with management across multiple internal functions to achieve desired outcomes.
• Mentor and Develop : Provide guidance and actively contribute to the professional growth of team members through coaching on standard policies, procedures, and best practices.
• Champion Improvement : Apply a continuous improvement mindset, acting as a thought leader to challenge the team, elevate performance, and ensure ongoing process and / or system enhancements.
• Strategic Alignment : Understand all go-to-market models and actively engage in cross-functional efforts to standardize and gain operational efficiencies.
• Resource Management : Effectively determine how to deploy resources and manage increased workloads during key business periods, such as month-end and quarter-end close.

What You Bring

We understand that experience comes in many forms. We encourage all qualified applicants to apply, even if you do not meet every single listed qualification.

Essential Strengths

Preferred Strengths

The annual base salary range is :

$79,000 - $119,000 USD

What you can expect from us : Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers.

Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work!

Pure Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations and accessibility : Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

Our commitment to a strong and inclusive team : We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Bring your flash.