Client Services Specialist

Job Description

Job Description

At RSS Technology Solutions, we take pride in supporting our teams with timely, efficient, and professional technical coordination. We are currently seeking an Account Specialist to join our Client Services team at our Blankenbaker location. This role is critical in ensuring smooth communication, accurate service order management, and a seamless customer support experience.

As an Account Specialist, you will serve as a key liaison between our clients and internal teams, managing account onboarding, billing, and lifecycle tracking with precision and professionalism. You’ll ensure data accuracy in our CRM, handle recurring and complex invoicing, and follow up on outstanding payments. This role requires a sharp eye for detail, calm under pressure, and the ability to navigate both client-facing interactions and internal team dynamics. Your success will depend on your ability to absorb complex processes quickly, think systematically, and deliver consistent, high-quality service in a fast-paced environment.

Key Responsibilities

• Onboard new client accounts and ensure complete setup in CRM.
• Maintain accuracy in client records and account data.
• Manage recurring and complex billing processes.
• Track account lifecycle, including client imports and service timelines.
• Generate invoices and follow up on unpaid or outstanding invoices.
• Monitor accounts receivable (AR) and support financial tracking.
• Act as a responsive point of contact for client and account issues.
• Collaborate across departments, efficiently and professionally managing internal communications.
• Maintain clear records of service orders and resolutions.

Desired Attributes

Qualifications

What We Offer

RSS Technology Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at RSS Technology Solutions and become a valued member of a team where your technical expertise is recognized and rewarded!