Programmer Analyst 6 - Sr. Genesys DeveloperRICEFW Technologies Inc • Lansing, MI, United States
Programmer Analyst 6 - Sr. Genesys Developer
RICEFW Technologies Inc • Lansing, MI, United States
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionAdministration of core Genesys components : Config Server, Stat Server, Message Server, T-Server Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension Managing applications, agents, tenants, and system-level objects Configuration of IWD positions, workbins, and workload types End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactions SLA-based prioritization, segmentation, and distribution logic Design and implementation of routing rules using the IWD Rules Engine Dynamic rules for prioritization, eligibility, assignment, and escalation Experience with policy management and version control of rules Development of routing strategies using Genesys Composer or Architect Multi-channel workflow design (email, File Capture and work items) Experience with skills-based routing, business rules, and conditional flows Configuration of file monitoring for ingestion of documents into work queues Automation of document classification and routing to appropriate agents or queues Integration of mailboxes via Microsoft Graph API for email ingestion Experience with OAuth2 authentication, email parsing, and conversion to work items Routing logic for inbound email based on headers, subject, or content rules Configuration and customization of Pulse dashboards and real-time KPIs Monitoring queue, agent, and system-level metrics Stat Server configuration and tuning for real-time performance Design of historical reports using Genesys InfoMart data structures Report creation, scheduling, and analysis using SAP BO Data analysis for performance, SLA adherence, and capacity planning Strong understanding of Oracle DB Tables and schema design Writing complex SQL queries for reporting, data extraction, and troubleshooting Experience integrating Oracle databases with Genesys reporting and routing workflows Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis System health monitoring, alerting, and performance tuning
Technical Skills Required for
Genesys intelligent Workload Distribution (iWD) :
Genesys Architecture
- Deep understanding of Genesys system architecture On-Prem
- Design of scalable, high-availability, and secure Genesys environments
- Expertise in component interactions : Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
- Experience in environment sizing, network design, and failover strategies
Genesys Framework Management
Genesys Intelligent Workload Distribution (IWD)
IWD Rules Engine
Routing & Workflow Design
File Server Capture Interface
Email Integration / Microsoft Graph API
Genesys Pulse (Real-Time Reporting)
Genesys InfoMart & SAP BusinessObjects (BO)
Oracle Database
Monitoring & Troubleshooting
Create a job alert for this search
Programmer Analyst • Lansing, MI, United States
Related jobs
Project Scope : The client would like to hire Programmer Analyst 6 - General Roles / Responsibilities : As a ...Show more
Programmer Analyst 6 The Programmer Analyst 6 position will work as contract resources for the client.The resource will work ...Show more
MsoNoSpacing" style="text-align : justify"> Top Skills & Years of Experience : Show more
The Programmer Analyst position will work as contract resources for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and H...Show more
Top Skills & Years of Experience : - 3-5+ years for the overall Genesys administration / IWD support experience - Java - Used for building / maintaining routing str...Show more
Overview : TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solution...Show more
Position : Programmer Analyst 6 Location : Lansing, MI (48933) Client : State of Michigan Duration : 12+ Months Job Description...Show more
Calibri,sans-serif"> Title : Programmer Analyst 6 - Senior MDHHS ARC Show more Roles / Responsibilities : The resource will act in a developer and analyst role for the Michigan Department of Health and Human Services Accounts Receivable and Collectio...Show more Calibri,sans-serif"> Title : Programmer Analyst 6 - General Show more Roles / Responsibilities : The resource will act in a developer and analyst role to provide maintenance and support for a variety of Michigan Department of Health and Hu...Show more 
Duration : 1 year with possible extension.Aroha Technologies is seeking a Senior Genesys Developer for a 1-year contract with possible extension.
Candidates must be willing to come onsite for intervi...Show more Security Comments : Position Description : Please ensure you attach the Cover Sheet (attached), valid Right to Repr...Show more Job Description As a Senior Application Developer, the employee performs a complete range of information system anal...Show more 
Job Title : Programmer Analyst 5 - PowerBuilder Developer.Job Location : Lansing, MI (Hybrid).Resource must have a high level of SQL query writing skills to write complex queries to pull data from a ...Show more
Security Comments : Position Description : Please ensure you attach the Cover Sheet (attached), valid Right to Repr...Show more
MailOriginal"> Hi, Hope you are doing well.This is Dheeraj from Stellent IT .We are hiring for the given job requirement....Show more
Programmer Analyst 6 – Accela
California Creative Solutions Inc. • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 1 day ago
Programmer Analyst 6
MY HR • Lansing, MI, United States
Permanent
Quick Apply
Last updated: 4 days ago
Sr. Genesys Developer
Morph Enterprise • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 7 days ago
Programmer Analyst - Senior MDHHS ARC
Zenfreed, LLC • Lansing, MI, us
Full-time
Quick Apply
Last updated: 3 days ago
Programmer Analyst 6
APN Software Services Inc • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 21 days ago
Programmer Analyst 6
TekWissen LLC • Lansing, MI, United States
Temporary
Quick Apply
Last updated: 30+ days ago
Programmer Analyst 6 at MI
Elite WorkForce Inc • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 3 days ago
Programmer Analyst 6 - Senior MDHHS ARC
HighCloud Solutions • Lansing, MI, Michigan, USA
Full-time
Last updated: 4 days ago
Programmer Analyst 6 - MDHHS ARC
California Creative Solutions Inc. • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 1 day ago
Programmer Analyst 6 - General
HighCloud Solutions • Lansing, MI, Michigan, USA
Full-time
Last updated: 4 days ago
Programmer Analyst 6 - General
California Creative Solutions Inc. • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 1 day ago
Programmer Analyst 6 - Sr. Genesys Developer
Jobs via Dice • Lansing, MI, United States
Full-time
Last updated: 19 hours ago • Promoted • New!
Lansing, MI - IT - DTMB - Agency Services - DHHS - Programmer Analyst 6 - Sr. Genesys Developer
RICEFW Technologies Inc • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 30+ days ago
LARA - Programmer Analyst 6 - Accela
RICEFW Technologies Inc • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 4 days ago
Programmer Analyst 5 - PowerBuilder Developer
Global Information Technology • Lansing, MI, USA
Full-time
Quick Apply
Last updated: 30+ days ago
Lansing, MI - IT - DTMB - Agency Services - DHHS - Programmer Analyst 6 - Sr. Genesys Developer
Buzzclan • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 30+ days ago
Sr. Genesys Developer
Stellent IT LLC • Lansing, MI, United States
Full-time
Quick Apply
Last updated: 7 days ago
Programmer Analyst 6 - Sr. Genesys Developer
TekWissen LLC • Lansing, MI, United States