Customer Service Representative

Job Description

Job Description

Job Title : CUSTOMER SERVICE REPRESENTATIVE

Position Purpose : To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his / her vehicle.

Customer Service Advisors are responsible for creating a positive guest experience. They offer service recommendations, ensuring completion of quality workmanship communicate to the guest any special circumstances that impact overall satisfaction. Other CSA duties include :

• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests' product needs and providing updates throughout the entire process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of manufacturer recommendations

Qualifications :

Simply put, we're looking for people who can provide exceptional customer service. The CSA must also :

Physical Qualifications :

To effectively perform the duties of a CSA, you must be able to stand on your feet on hard surfaces, like concrete or metal. Expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises and exhaust fumes. Other physical qualifications for a CSA include :