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Director, New Verticals - Consumer Growth Strategy & Operations

Director, New Verticals - Consumer Growth Strategy & Operations

San Francisco StaffingSan Francisco, CA, US
1 day ago
Job type
  • Full-time
Job description

Director of New Verticals Consumer Growth Strategy & Operations

New Verticals is our growth engine at DoorDash, focused on building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100,000+ grocery, convenience, alcohol, retail and DashMart businesses. The Consumer Growth team supports all of our New Verticals and is a core partner across all of our DoorDash marketplace.

About the Role

As a Director of the New Verticals Consumer Growth Strategy & Operations team, you will be responsible for defining, executing and optimizing growth initiatives to provide customers with a seamless in-app experience. From owning occasions like Valentine's Day to Christmas to partnerships and off-platform marketing, you'll work cross-functionally across other teams within strategy & operations, product, engineering, analytics, marketing and so many others! You will manage a team of direct and indirect reports and report into a Senior Director on our New Verticals Strategy & Operations team.

What You'll Do

  • Build. You'll have your fingerprints all over DoorDash's New Verticals business, across grocery, convenience, retail, alcohol and more. You'll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
  • Strategize. From first principles, you'll develop the optimal strategy for best serving our customers.
  • Experiment. You'll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
  • Analyze. You'll assess the operational and financial impacts of your decisions, and iterate based on data.
  • Lead and collaborate. You'll work with a cross-functional team, including marketing, design, product, and operations to build this new line of business for DoorDash.

What We're Looking For

You're excited about this opportunity because you will

  • Solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
  • Be customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build go to market strategy to enhance our consumer experience.
  • Operate at both high and low levels. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you.
  • Be analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
  • Thrive in ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
  • Have 10+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups or a related experience).
  • Be a leader. You have 3+ years of experience managing teams.
  • Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications.

    Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants.

    DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page.

    About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

    Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

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