Senior Director, Warehouse & Inventory Management Operations

Job Description

The Senior Director of Warehouse and Inventory Management Operations will oversee PDC (Primary Distribution Center), AFC (Area Fulfillment Center) and IMM (Inventory Materials Management) operations for a specific Cox region.

This position is responsible for maintaining excellent service levels for availability, delivery time and quality across internal customers (Field, Network, Cox Business.

Retail) and managing costs effectively. Additionally, this role will work with all 3PL operations, responsible for planning, coordinating, and directing all activities / logistics for CPE operations and distribution of CPE and materials within the Region.

The successful candidate is responsible for implementing and administering internal operating controls, processes and practices of Contractor Managed Inventory (CMI) program.

Combined value of CCI owned inventory held at multiple 3rd party contractor locations is expected to be $100+ million. This position will partner with all channels to develop, design, and implement rigorous processes and activities for the forecasting, planning and analysis of products and materials.

This role is seen as a highly visible representative of Supply Chain Leadership and will have extensive interaction with all market / regional business areas.

This role will recommend changes and enhancements to existing policies and controls to ensure they are current, adequate, functional, and utilized in accordance with CCI’s Internal Control Governance requirements, mitigating leakage and loss related to fraudulent activity.

This individual will be the primary Supply Chain interface and interact directly with 3rd party contractor leadership and personnel regarding all inventory matters.

Responsible for prioritizing and leading the successful deployment of multiple projects and programs to meet specified goals and objectives.

This role partners with stakeholders, internal customers, and cross-functional teams to deliver project information. Primary Responsibilities and Essential Functions : Leadership and Partnership

Direct the Regional Supply Chain leadership team, including setting group and employee goals. providing formal and informal feedback and coaching direct reports towards high performance

Hires, develops, performance manages, and coordinates training for assigned employees

Supports the company’s employee engagement and inclusion / diversity strategies into the integrated functional business plans.

Ensures performance planning, coaching, and evaluation occurs per policy; Recommends pay adjustments and promotions

Represent Supply Chain within the Region as the focal point to enable business. Solve issues and work in a positive collaborative manner to meet overall Cox goals

Participate in the resolution of escalated or cross functional issues with stakeholders

Participates with other leaders in developing system / corporate policies.

Partners with regional OSP Construction (OSPC) leadership and teams to define program strategy, deliverables, and tactics.

Works across OSPC and 3rd party contractor leadership & key personnel to ensure alignment in both strategy and deployments of key deliverables and quickly resolves issues that arise

Works with boundary partners on tools

Develop and presents status / results to Executive level management

Operations

Ensure standardization and best practices are implemented across the Region for any assigned Supply Chain functional areas.

Budget management, including expense, inventory and headcount, ensuring proper level of resources, while continuously improving processes and reducing total cost of ownership

Drive a culture of continuous improvement in the areas of quality, productivity and operational efficiency

Drive a proactive, methodical approach to all operational areas including safety, logistics, quality, service centers and inventory management.

Provides recommendations for revisions or enhancements to schedules, resource allocation and production requirements

Ensure full Safety and OSHA rules are in place and followed in accordance with company goals

Ensure all audit / compliance requirements are established and adhered to. Responsible for managing and certifying all Internal Governance controls and requirements for Regional AFC / PDC inventories

Provide guidance and oversight for the distribution / fulfillment functions to meet / exceed customer service, cost and efficiency (productivity) expectations.

Provide guidance and oversight to all 3PL partners to optimally match their performance with PDC goals and objectives

Provide guidance and oversight of forward and reverse logistics processes across all products and assets for the local facilities and partners with Inventory Operations to ensure optimal inventory / asset levels.

Champion efficiency ideas, cost reduction measures and assist with implementation of changes within areas of responsibility

Identify and execute opportunities for material standardization (SKU rationalization)

Ensure material and CPE are-appropriately allocated across all local TFC and retail locations

Inventory Management

Manage inventory / asset transactions as necessary to ensure accurate local inventory measurements

Responsible for audit of CCI provided Contractor Managed Inventory (CMI) on a regional / national location basis

On-boarding of all 3rd party contractors to the CMI program, inclusive of training contractor on Cox inventory control policies & procedures and utilization of Cox provided mobile inventory management tool and ability to assess contractor materials handling capabilities

Provide management oversight of contractor inventory and deliver high quality audits and assurance service, including audit procedures, material handling and material tracking

Develops proactive monitoring systems / tools to safeguard and optimize company assets

Deliver inventory performance according to days on hand (DOH) targets (including safety-stock levels) that are approved by management for all planned SKU' s.

Identify and analyze trends and influencing variables and incorporate analysis in forecasting. inventory planning, and safety stock processes.

Qualifications : Minimum

BA / BS degree and 12+ years’ experience OR equivalent combination of education and experience in Supply Chain or Operations or related field OR Masters degree and 10+ years’ experience OR Ph.

D. and 7+ years’ experience

A minimum of 5 years in a leadership capacity

Advanced experience with MS Office (Excel, PowerPoint, Word).

Self-starter with ability to manage projects and relationships independently.

Demonstrated operational, technology, and business analysis expertise.

Demonstrated record of influencing and decision making at multiple levels in an organization.

Knowledge of key operational and inventory performance metrics

Exceptional interpersonal skills with the ability to motivate, network, collaborate and accomplish goals through others in a diverse employee population.

Excellent writing and oral communication skills, with specific experience in management reporting and executive writing skills.

25-50 percent travel required.

Demonstrated experience in start-up environment and a track record of scaling company operations to achieve operating goals

Experience with performance metrics and process improvement

Analytical skills and proven experience in negotiation with clients and business partners

Demonstrated leadership, interpersonal relationship building, decision making skills

Strong strategic agility

Ability to drive change and continuous improvement

Preferred

6+ years of internal and / or external audit experience, ideally with exposure to financial services and business impact

Communications and / or Consumer business background highly desirable

BS / BA degree in related discipline strongly desired. Master’s degree a plus

3 or more years of experience in a management role preferred

10+ years of successful operations management experience in a multiple / competitive industry

Experience in telecommunications industry desired

Experience leading a large operation of 50+ people

Familiarity / fluency with Lean Principals / Six Sigma

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Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers.

From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.