Help Desk Technical Support

Benefits :

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

We are seeking a customer-centric and technically proficient Level I Help Desk Technician to join our growing team. As the first point of contact for our customers, you'll play a crucial role in providing exceptional technical support and ensuring smooth operations.

Responsibilities

• Professional Customer Support : Answer incoming calls, emails, and manage ticket queries from end-users with technical issues.
• Ticket Management : Prioritize and manage help desk tickets efficiently.
• Troubleshoot : Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.
• Documentation : Maintain accurate records of incidents, resolutions, and user interactions in the service desk ticketing system.
• Escalation : Properly escalate unresolved queries to the next level of support.
• Collaboration and Knowledge Sharing : Work with team to determine best solutions for customers and turn knowledge into helpful articles to assist both customers and the team.
• Operational Documentation : Develop and update operational processes and procedure documentation.

Qualifications :

Technical Aptitude : Strong familiarity with Windows operating systems, troubleshooting czar, good hardware, and software understanding.

Good working knowledge of networking, firewalls, switches, routers, M365 environment, Active Directory, and Azure / Entra.

• Customer Service Skills : Excellent communication and problem-solving abilities.
• Adaptability : Willingness to learn and adapt to new technologies.
• Team Player : Collaborate effectively with colleagues and other support tiers.
• Certifications : Relevant certifications (e.g., CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate) are a plus.

Why Join Our Team?

• Growth Opportunities : We invest in your professional development.
• Positive Work Environment : Supportive colleagues and a collaborative culture.
• Impact : Make a difference by helping users overcome technical challenges.
• Above-Average Compensation : Performance incentives, competitive salary and benefits package.

If you're passionate about technology, have a love for customer service, enjoy assisting others, and thrive in a dynamic environment, we'd love to hear from you! Apply today and be part of our amazing team!

Compensation : $45,000.00 - $55,000.00 per year

Our growth isn't measured in numbers, it's an investment in aligning with the best talent

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT.

Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic.

When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more.

As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.