Bilingual Patient Service Representative

Remote Patient Service Representative (Bilingual : English / Spanish)

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry.

A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.

Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.

Available Shifts : Full-time-8 : 00am -5 : 00pm or 9 : 00am-6 : 00pm (Eastern Time)

Pay : $15.50

Benefits :

• Health insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid life insurance.
• Employer paid short-term and long-term disability.
• Voluntary additional life insurance.
• Voluntary supplemental insurance.
• Employee Assistance Program.
• 48 hours of sick time after three months.
• 80 hours of vacation time after six month.
• $400 referral bonuses.

Duties include but are not limited to :

• Consistently respond to all incoming calls. Meet established quality and productivity standards for self and for the team.
• Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
• Accurately obtain via, telephone, the required financial and insurance information from the patient, patient’s representative, or physician’s office.
• Communicate insurance coverage details to patients and inform the patient / guarantor prior to the service date regarding payment expectations related to co-payments, co-insurance, and / or deductible amounts.
• Resolve Billing related Queries and update insurance. Provide assistance to patients with questions regarding billing or open accounts.
• Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort.
• Inform Department Director, Supervisor or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
• Must be able to handle the pressure of answering patient / client telephone calls and accurately process correspondence within department goals.
• Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
• Maintain the strictest confidentiality regarding patients according to policies and procedures.
• Must be able to multi-task in a fast-paced environment and quickly adapt to change.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Education : High school diploma or GED required.

Knowledge, Skills and Abilities :

• Previous Call Center Experience. (Required)
• Must have own computer equipment.
• Reliable Internet connection.
• Computer knowledge (Microsoft Word, Excel) is required.
• Outstanding verbal and written communication skills.
• Strong computing and keyboarding skills are required.
• Strong customer service skills and ethics.
• Ability to work in a fast-paced environment.
• Bilingual English / Spanish. (Required)

System Requirements :

• Must be a Windows-based laptop or a desktop. (No Chromebooks, netbooks, or any type of tablet)
• Internet connection.
• Headset.

About Medusind :

Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape.

Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations.

Client satisfaction is the primary focus of the Medusind leadership and staff.Our highly experienced personnel, cutting edge technology, and forward thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.