Terminal Manager

Description

• Manage Terminal costs and expenses through process efficiencies
• Analyze and adjust work schedules, handle quality issues and manage customer interactions internal and external
• Directs Terminal's transportation activities to maintain efficiency, profitability, and customer satisfaction
• Monitors operational metrics and compliance throughout Terminal and ensure all local, state, and federal regulations are met
• Ensure facility compliance with all applicable laws and standard operating procedures related to safety and security
• Plan for employee training and skill development and handle disciplinary issues.
• Ensure operations align with company policies and procedures
• Foster a "safety first" culture through awareness, training, and accountability
• Support, mentor, and motivate the salaried and hourly workforce
• Interfaces with other Terminal managers to ensure network efficiencies are achieved in all operation areas : Including timely dispatch and internal and external efficient communication.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
• Complete all necessary operational records and reports in a timely and accurate fashion
• Closely manage staff working hours and activities to minimize overtime and to meet or exceed productivity targets Safely
• Monitor daily, weekly, and monthly operational and sales KPI's that drive performance and accountability
• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
• Manages Fleet Assets and forecasts future equipment needs
• Properly plan work assignments to ensure effective use of fleet equipment
• Work with staff to ensure they understand the safe and efficient operation of equipment
• Work with vendors to ensure equipment is maintained accordingly
• Responsible for terminal revenue growth and leads and supports new customer / business development.
• Reports and maintains revenue / sales data and closely works with VP of Sales
• Adapts readily to a changing environment consistent with business needs
• Continues to seek greater knowledge and improve skills level to prepare for greater responsibility within the Company
• Perform other related duties as assigned

What you need to succeed at Pinnacle :

Required skills and Experience :

• Minimum of 7 years of managerial / supervisory experience
• Experience across multiple logistics operations elements, including all modes of transportation, fleet, distribution, ecommerce fulfillment, and network optimization.
• Experience identifying and implementing new transportation processes and systems.
• Critical Competencies for Success include expertise in Dedicated Fleet Operations, Truckload, LTL, Intermodal, and 3PL relationships.
• Excellent communication and presentation skills, effectively present information and respond to questions from managers, clients, and vendors.
• Strong business and financial acumen.
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include

Requirements

Education and Training

• Bachelor's degree preferred
• Bilingual English / Spanish a plus
• knowledge of logistics-related systems (TMS, PMS, WMS, etc.)
• Experience with Microsoft Office
• Experience in an AS9100 or ISO environment
• Working knowledge of financial accounting and human resources practices
18 days ago