Systems Engineer

Salary : $69,493.17 - $90,341.12 Annually

Location : Austin, TX

Job Type : Full Time

Job Number : 25-10196

Department : Juvenile Probation

Opening Date : 09 / 09 / 2025

Closing Date : 11 / 30 / 2025 11 : 59 PM Central

Job Summary

As a Systems Engineer, you will provide low to moderately complex technical support to users. You will be responsible for the resolution of incidents and problems, and support technology deployments to the user community. You will serve as the point of contact for customers and provide the support and services needed, both remote and onsite, while applying professional program standards and processes.

Distinguishing Characteristics :

This is the first in a series of three systems-related job classifications within the Information Technology job family. Deploys, maintains and administers server hardware and operating systems and application software. Provides second and third tier technical support to end user departments and consults with departments to understand general network needs and service requirements and implement the appropriate integrated network services. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Provide desktop support, including installation, configuration, and maintenance of PCs, laptops, printers, and peripherals.
• Support mobile devices including setup, troubleshooting, and basic application support.
• Diagnose and resolve hardware, software, and connectivity issues in person, via phone, or remotely
• Maintain accurate documentation of support requests, resolutions, and inventory
• Assist with onboarding of new employees by setting up accounts, devices, and access permissions
• Interact with users to provide and process information in response to low to moderately complex inquiries, concerns, and requests about products and services.
• Interact with users to provide technical support in response to application or system issues using a service request case management system to document actions and resolutions.
• Escalate critical issues to appropriate staff for resolution.
• Provide support, such as updating user account information, unlocking accounts, and addressing password issues, as needed.
• Partner with the county's central ITS to coordinate IT rollouts, user provisioning, endpoint security hardening, and patch compliance initiatives.
• Actively participate in departmental and IT projects, contributing technical expertise, support, and collaboration to ensure successful outcomes.

Minimum Requirements

Education and Experience :

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements :

Valid Texas Driver's License.

Preferred :

CompTIA A+ Certification

ITIL 4 Foundation Certification

Demonstrated experience providing IT support within the public sector, with a strong understanding of government operations, compliance requirements, and the unique needs of public service environments.

Proven experience delivering IT support within the criminal justice system, with an understanding of justice workflows, security requirements, and the sensitivity of handling confidential data.

Knowledge, Skills, and Abilities :

Knowledge of :

Skill in :

Ability to :

Work Environment & Other Information

Physical requirements include the ability to lift / carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume / odor, and dust / mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours : 8 am - 5 pm, Monday-Friday. May work some holidays.

Location : 2515 South Congress Ave. Austin, TX 78704

Department : Juvenile Probation

Criminal, Driving, Education, and Employment Background Checks Required.

Drug Test, Alcohol Test

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the "Work Experience" section of the application will be considered in determining which applicants move forward in the selection process, as well as determining pay level for candidate(s) recommended for hire.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2025 Travis County Benefit Guide

In this valuable you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit

Employees may sign up for direct bank deposit.

Employee Assistance Program

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Insurance

Employees may select from four plans : an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.

The following benefits are employee paid :

New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity

Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking

A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays

Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he / she begins employment, based on the month in which employment begins :

January - March

3 personal holidays

April - June

2 personal holidays

July - September

1 personal holiday

October - December

None

New employees are eligible to take personal holidays after 90 days of employment.

Retirement

Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave

Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave

Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund

Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation

Based on years of county service, regular, full-time employees earn vacation time at the following rates :

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period

Part-time employees earn vacation leave on a pro-rated basis.

Workers' Compensation

The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.

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