Supervisor Data Center Operations

Overview

The Data Center Supervisor will be responsible for overseeing all aspects of data center operations to include : 24x7 staffing, facility infrastructure testing and preventive maintenance, service delivery, quality assurance, adherence to corporate standards and processes, oversight of all hardware assets within the data center (internal and customer assets), and continuous improvement to operations within the data center, documenting, tracking, and monitoring problems to ensure resolution in a timely manner. Requiring the ability to manage multiple projects at once including coordinating work efforts of internal and external resources as needed. Minimal direct supervision required to fulfill these responsibilities.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Maintain staffing plan to meet business needs and objectives.
• Maintain staff schedule to meet appropriate shift coverage.
• Define employee goals and objectives.
• Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
• Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
• Establish, enhance, and enforce operations processes to drive efficiency and lower operational costs.
• Task manage resources for complex or high-profile installations.
• Oversee and drive projects to on-time completion.
• Develop positive relationships with all internal and external customers.
• Provide leadership in resolving / addressing customer issues.
• Ensure appropriate levels of spares for all dedicated and managed servers and peripherals.
• Plan and coordinate maintenance activities.
• Work evenings and weekends as required overseeing critical maintenance activities and incidents.
• Other duties as assigned.

Facilities

Technical

General

Preferred Experience

Pay Transparency : TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $55,500 - $90,535.45

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