Experience Planner

Experience Planner

The Experience Planner partners with the Agency's and clients' teams to provide support, leadership, and focus, helping turn brand strategies into actionable and measurable customer engagement plans through the creation of innovative multichannel customer experiences.

Responsibilities include supporting specific brand teams within the Agency as a day-to-day Experience Planner, as well as the wider Experience Planning team with day-to-day and ad hoc requests. The expectation is that the Experience Planner knows where to go or whom to ask to find answersand will proactively and positively represent the team, enabling seamless support for the good of our brands, and ultimately, our clients.

Primary Responsibilities :

• Synthesize and leverage multiple inputs (eg, brand strategy / history, business goals, customer knowledge, competitive landscape, data, etc) to provide multichannel marketing recommendations across customer segments that improve the impact and efficiency of our client's marketing efforts
• Help identify insights and actionable brand recommendations by assisting in the identification and creation of measurement plans, KPIs, reporting, and ongoing assessment of multichannel efforts
• Lead internal and client-facing discussions on customer experience deliverables
• Articulate Agency POV with conviction. Become a trusted and integral strategic advisor to the client team
• Demonstrate good problem-solving and interpersonal skills as well as the ability to set priorities while handling multiple projects and to delegate work appropriately
• Support other teams as needed with ad hoc requests
• Keep ahead of advertising / digital trends to enhance client value and creative work
• Provide leadership within their department as well as across the Agency
• Proactively provide suggestions that positively impact Agency policy and operations

Qualifications :

Soft Skills :

Biolumina Values

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

SALARY RANGE -$75,000-$96,500