General Manager / Scenter Manager Scenthound
Location : Fairfax County
Compensation : $55,000$65,000 per year (base + performance-based incentive)
Schedule : Full-time | Must be available to work Saturdays (no Sundays)
About Us
Scenthound is on a mission to make routine dog care simple and accessible. Were not just grooming dogs were creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager , you'll be the heartbeat of your location leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in.
Core Values
- DOG FIRST We advocate for the health and well-being of every dog in our care.
- ONE PACK We are one company, one team, with one mission. We trust, respect, and support one another.
- BRING LOVE We bring good energy to our work and do our job with loving intention.
- SEEK GROWTH We believe. We learn. We grow.
- MAKE A DIFFERENCE We work with purpose and are driven by a desire to make a positive impact.
The Role
As Scenter Manager, youll own the daily rhythm of your store ensuring operational excellence, a best-in-class customer experience, and a strong, motivated team. This is a hands-on role where youll lead by example, build a positive culture, and drive performance. If youre passionate about people, pups, and creating great experiences, this is the role for you.
Responsibilities
Leadership & Team EngagementLead, coach, and inspire your team to consistently deliver exceptional serviceFoster a culture of accountability, positivity, and teamworkSupport hiring, onboarding, training, and performance feedbackOperations & Customer ExperienceEnsure smooth daily operations and adherence to the Scenthound PlaybookCreate a welcoming, hospitality-focused environment for dogs and their ownersUphold cleanliness, safety, and quality standards in both front-of-house and back-of-houseSales & Member SuccessDrive member conversions through soft sales and relationship-buildingEducate customers on membership options and the value of routine careManage store performance metrics : membership growth, service quality, and team productivityWhat Were Looking For
High EQ and a servant leadership mindsetExperience in customer-facing environments (hospitality, retail, fitness, or service industries)Passion for creating memorable customer experiencesComfortable leading a team and holding others accountableOrganized and detail-oriented, with the ability to manage operations and peopleSales experience is a plus but not required well teach the playbook!Benefits
Paid Time OffProfessional development opportunities and in-market trainingGrowth Opportunity
Scenthound is a growing brand with a clear path for advancement. High-performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization.