Customer Experience Specialist

Customer Experience Specialist

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple : to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions :

• Customer First : We prioritize customer satisfaction in every decision.
• High Quality : True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design : We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal : Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

About the Co-op Opportunity

This six-month full-time Co-op role offers Northeastern University students the opportunity to experience life inside a fast-paced, high-growth e-commerce startup. You'll be a full member of the Quince team, gaining exposure to real-world customer success metrics, operational efficiency tools, and startup workflows, all while immersing yourself in our customer-first culture, contributing meaningfully from day one, and gaining hands-on experience in the operational heartbeat of our business : Customer Experience. You'll be coached by experienced leaders in e-commerce and customer engagement along with mentorship throughout this opportunity.

The Ideal Candidate

As a Customer Experience Associate, you'll be the human heartbeat behind the Quince brand. Our Customer Experience team brings our promise of luxury without retail markup to life. We don't just solve problems - we build continuity, trust and genuine connection that turn first-time buyers into lifelong fans. You'll represent Quince across chat, email, phone, and social channels balancing grace, precision, and care in every interaction. You'll make each conversation an extension of our promise : thoughtful service, timeless quality, and lasting customer relationships built on trust.

Responsibilities

Requirements

What Success Looks Like

What You'll Get

Where You'll Grow

High-performing Associates can grow in several directions :

Every path begins with mastering the art of creating confidence through care the hallmark of Quince CX.

Why You'll Love Working Here

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range $21 - $21 USD

Joining Quince means being part of a mission-driven