Collections Representative ( Salt Lake City)

Home Improvement Financing Collections Representative

At Regions, the Home Improvement Financing Collections Representative is responsible for the daily collection process, which includes communications with customers at all levels of delinquency.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Contacts customers by telephone or other approved methods for the purpose of resolving the delinquent status of accounts
• Counsels customers to available payment options
• Documents outcomes and actions taken in collection system notes
• Processes customer payments via phone

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

Preferences

Skills and Competencies

This position is available onsite in Salt Lake City, UT. A full time schedule of 40 hours, Monday through Friday during business hours is expected.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target : Minimum : $36,500.00 USD Median : $41,540.00 USD This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Salt Lake City, Utah

Equal Opportunity Employer / including Disabled / Veterans