JOIN A LEADING HEALTHCARE COMPANY
At Curant Health, our vision is to personalize healthcare, driven by choice and defined by value. Our employees bring this vision to life through excellent service, personalized care, accountability, innovation, and integrity. We provide competitive pay, strong benefits, and the opportunity to make a meaningful impact every day. Curant Rare is seeking an Account Manager to serve as the primary external liaison and Curant Point of Contact (CPOC) for assigned rare disease manufacturer partners. This role is responsible for building strong partnerships, identifying program needs, ensuring client satisfaction, and supporting the successful execution of all contracted services. This is a hybrid role with travel as needed.
Position Summary
The Account Manager acts as the main point of contact for assigned clients, ensuring seamless communication, alignment, and program performance. This role proactively identifies opportunities, collaborates with internal teams, supports program launches, manages business reviews, and ensures Curant Rare meets or exceeds client expectations. The AM represents Curant Rare's mission, vision, products, and services with professionalism and expert knowledge.
Responsibilities
Partner Performance
- Achieve KPIs outlined in the Statement of Work (SOW) and annual Strategic Focus Areas (SFAs) and Critical Success Factors (CSFs)
- Meet annual revenue forecast and assigned quota for Curant Rare
- Lead Launch Stabilization Meetings in partnership with the Customer Strategy & Performance (CSP) team
- Serve as lead for Business Reviews, including scheduling, facilitation, and alignment on next steps
- Build and manage long-term relationships with rare disease manufacturer partners to ensure satisfaction and retention
- Cultivate multi-level relationships with each manufacturer partner starting from implementation through ongoing management
- Develop business objectives and goals for each partner program
- Ensure manufacturer expectations are consistently exceeded and program performance meets or surpasses requirements
- Oversee ongoing deliverables including reporting, data needs, and issue resolution
- Collaborate with Business Development to identify additional service opportunities
- Work with internal teams (CPI, CSP, Pharmacy Operations, Finance, etc.) to design and implement program processes
- Proactively review partner programs to identify issues and communicate solutions
- Perform additional duties and projects as assigned
Product Performance
Maintain accountability for total census across all partners and related revenue integrityParticipate in monthly financial reviews to ensure financial performance targets are metCollaborate with CPI, CSP, Market Leadership Team (MLT), Pharmacy Ops, Finance, and others to support overall product healthSupervisory Responsibilities
This role does not have direct supervisory responsibilities.Qualifications
Bachelor's degree or equivalent combination of education and experience5+ years of experience in Specialty Pharmacy programs and / or rare disease pharmaceutical manufacturersPrevious experience in client relationship management within rare disease is highly preferredStrong knowledge of internet software, order processing systems, Word, PowerPoint, and OutlookExcellent verbal and written communication skillsAbility to communicate clearly, logically, and consistently across stakeholdersStrong independent judgment and problem-solving capabilitiesAbility to manage multiple deliverables in a fast-paced environmentEqual Opportunity Employer
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