Are you an entrepreneur who is crazy about customer service? You may be perfect for our team. We're a fast-growing laundry and dry cleaning pickup/delivery service and we're looking for a superstar to lead operations for our team.
• Manage a team of 5 highly motivated individuals
• Manages store operations and pickup/delivery operations
• Manages employee work schedules (laundry workers, Attendants, Delivery Drivers)
• Manages Issues using a ticketing system and tracks to completion
• Responds to customer questions via Social Media, Text and Phone
• Ensures customer orders are accurate and delivered on time
• Ensures store opens and close procedures take place to standard
• Ensures excellent on-premise customer experience
• Creates and executes customer engagement initiatives and events
• Ensure all store operations take place to standard
• Executes LIGHT maintenance tasks, recording larger ones in log
• Ensures 100% customer satisfaction
3+ years' experience of working as an Operations Manage
Profound experience with business and financial procedures, including budgets, forecasting etc.
Profound experience of budget development and oversight
Advanced ability to collect and ananalyze data
Ability to develop and improve processes using technology
Excellent understanding of organisational effectiveness and operations managementskills, including experience with databases, MS Office and so on
Strong leadership and organisational skills with ability to effectively communicate with all levels of the organisation
Operations Manager | 2nd Shift • Charlotte, United States
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