Admissions Counselor

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Job Title : Admissions Counselor

Admissions Counselor

Department :

Strategic Enrollment Undergraduate Admissions

The Office of Undergraduate Admissions at The Ohio State University is a dynamic and exciting place to be. This position offers an opportunity to strategically impact the future of Ohio State through the recruitment, admission, and support of outstanding students as the Outreach and Recruitment team is responsible for recruiting prospective students to The Ohio State University.

The admissions counselor reports to an assistant director of Outreach and Recruitment. The individual will be located in the Student Academic Services Building and will work closely and alongside a team of full-time staff members of approximately 30 and a broader Undergraduate Admissions team of 55.

Peak seasons are typically August through May given the cyclical nature of the work supported across Undergraduate Admissions.

In office or hybrid work hours (3 days in office, 2 days work from home) can range from 7 : 30 a.m. to 6 p.m., Monday through Friday, but will require early morning, evening, and weekend hours at various times during the year given the role's direct work with outreach and recruitment programs occurring in varying international time zones.

• As a member of the Undergraduate Admissions team the admissions counselor will spend the greatest amount of time through the year performing the following job responsibilities;
• managing a recruitment territory (e.g. domestic); executing territory specific recruitment activities and events in collaboration with partner offices using data, reports and analysis tools / technology;
• developing and maintaining positive relationships with high schools, community based organizations, and community colleges;
• traveling to high schools, community colleges, and college fairs to represent The Ohio State University with possible / extensive travel up to 10 weeks per year, potentially 3-4 consistent weeks in a given semester;
• making recruitment calls to prospective students in collaboration with partner offices; monitoring a territory specific budget;
• analyzing prospective student data; learning and using the Empowering Market Analysis (EMA) system, CRM system, Student Information System, and other technologies to perform timely and accurate entries into databases regarding student application information, call / email activity and other processes, performing data validation;

and managing electronic workflows.

• Additional responsibilities the admissions counselor will be responsible for include but are not limited to; counseling and corresponding with students, families, university departments, or other stakeholders regarding The Ohio State University undergraduate admissions policies, procedures, and general information over the phone, via email, and in person;
• conducting large and small-group presentations; learning and maintaining knowledge of the areas within the office and university to best direct questions from staff and guests;
• researching and resolving problems; assisting with on and off campus recruitment events and projects; coordinating recruitment for special programs, as assigned, which may include transfer, veterans, and College Credit Plus;
• providing support to access on / off campus programs and initiatives; reviewing applications (domestic, international, transfer, special population) and making admissions recommendations through our holistic application review process actual time commitment will fluctuate through the year;

participating as an active member of the Undergraduate Admissions team through membership on committees; and completing special assignments and other duties as assigned.

Duties / Responsibilities

• Manages a recruitment territory (e.g. domestic); executes territory specific recruitment activities and events in collaboration with partner offices using data, reports and analysis tools / technology;
• develops and maintains positive relationships with high schools, community based organizations, community colleges; travels to high schools, community colleges, and college fairs to represent Ohio State;
• possible / extensive travel up to 10 weeks per year, potentially 3-4 consistent weeks in a given semester; makes recruitment calls to prospective students in collaboration with partner offices;
• monitors territory specific budget; analyzes prospective student data; learns and uses the Empowering Market Analysis (EMA), CRM, Student Information System, and other technologies to perform timely and accurate entries into databases regarding student application information, call / email activity and other processes, performs data validation;

manages electronic workflows

• Counsels and corresponds with students, families, university departments, or other stakeholders regarding Ohio State admission policies, procedures, and general information over the phone, via email, and in person;
• conducts large and small-group presentations; learns and maintains knowledge of the areas within the office and university to best direct questions from staff and guests;

researches and resolves problems

Assists with on and off campus recruitment events and projects; coordinate recruitment for special programs, as assigned, which may include transfer, veterans, and College Credit Plus;

provides support to access on / off campus programs and initiatives

Reviews applications (domestic, international, transfer, special population) and make admissions recommendations through our holistic application review process actual time commitment will fluctuate through the year

Participates as an active member of Undergraduate Admissions through membership on committees; completes special assignments and other duties as assigned

Education / Experience

Required : Bachelor’s degree in a related field; Conflict resolution skills; Demonstrated ability to collaborate; Program planning and implementation;

Excellent oral, written and interpersonal communication skills; Early morning, evening, and weekend hours required.

Desired : Work experience at a college / university, admissions preferred; Knowledge of data interpretation; Knowledge of CRM and other recruitment technology platforms

Explore our extensive benefits

Work-life : Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events.

Retirement : State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.

Health : Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.

Time off : Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.

Financial : Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners.

Wellness : Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.