AVP - Agency Management

Debt Collection Agency Manager

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary

Responsible for managing PRA's relationships with Debt Collection Agencies including managing performance and first line control testing. Provide data-driven insights to enhance operations. Foster relationships with key stakeholders and support teams while ensuring compliance with relevant laws and regulations. Responsibilities encompass managing agency placement, recall, and inventory processes, ensuring data accuracy and communication alignment with control partners.

Key Responsibilities

• Responsible for the sourcing, onboarding, and management of Third-Party Collection Agencies
• Performs all responsibilities of a Vendor Relationship Owner as outlined in PRA Policy
• Manages agency performance to meet or exceed identified collection targets
• Develops and maintains Agency Performance and Control Reporting
• Responsible for the execution of all first line Agency Management testing and controls
• Ensures proper execution of agency placement, recall, and inventory management processes
• Ensures PRA systems are regularly updated with data, payments and notes detailing the actions taken at agency partners
• Maintains strong relationships with the Third-Party Risk Management (TPRM) Team, Corporate Compliance and Corporate Audit Services (CAS) and ensure communication and control workflows are aligned between control partners
• Uses data and analysis to provide insight into business performance and suggests methods / strategies for improving operations; Makes recommendations to stakeholders and drives strategic initiatives to improve inventory processing
• Represents PRA at industry events and maintains the highest level of professionalism in all interactions
• Builds strong relationships with business stakeholders and cross-functional support teams to identify business needs and trends and to develop and / or deliver a variety of solutions in support of the success of PRA's Agency Management Program
• Monitors and evaluates work quality, efficiency, and productivity
• Responsible for the overall direction, coordination, and evaluation of assigned employees.
• Maintains expert knowledge of the Accounts Receivables Management Industry, processes, market conditions and regulatory changes
• Responsible for compliance with applicable laws, regulations, and company policies across areas of organizational responsibility

Supervisory Responsibilities

Professional Experience / Qualifications

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law. We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.