Director, Technology ServicesECI • San Francisco, CA, United States
Director, Technology Services
ECI • San Francisco, CA, United States
4 days ago
Job type
- Full-time
Job descriptionTop regional clients’ key successes. Operational KPIs—utilization % by role against target, CSAT results, capacity & staffing level analysis, and examples of innovation from the leadership team. Workload management across the team, client needs, and regional balance. Formalize technical and operational quality with clients and gather appropriate business requirements for comprehensive, effective service delivery solutions. Drive the planning, execution, and documentation of internal technology projects from concept to completion. Develop frameworks and governance to ensure technical initiatives align with organizational priorities and compliance requirements. Evaluate emerging technologies and tools for potential adoption within the internal technical ecosystem. Establish measurable outcomes and success criteria for internal technical projects to demonstrate business impact. Collaborate with product and engineering teams to standardize configurations, deployment procedures, and support models. Continuously assess and refine standards based on client feedback, performance metrics, and evolving industry best practices. Communicate technical strategies, project progress, and outcomes to senior leadership and key stakeholders. Mentor team members on technical standards, project execution, and documentation practices. Be the voice of the client cross‑functionally with the companion Services organizations (GIS, Service Desk, Network Operations & Specialized Services) to ensure consistency with high standards for your region and team. Collaborate with peers in the Client Success group, Managing Directors, and other roles to ensure delivery quality drives business‑growth relationships and supports Sales colleagues with credibility. Proactively establish and maintain relationships with key decision makers among ECI’s most strategic clients, driving employee participation and technological evolution. Collaborate with the Services Operations team on evaluating systems, processes, tools, KPIs, and dashboards to improve ServiceNow ticketing and service delivery visibility. College / University degree in Technology or equivalent combination of education and experience. 8+ years practical experience in IT services. 3+ years managing, leading and motivating IT professional service teams of 20+. Knowledge of all mainstream ECI technologies, including hosted and cloud‑based architectures. Impeccable ethical standards and professional presence. Self‑motivated, goal‑oriented, professionally styled leader with a positive focus. Exceptional interpersonal skills with a focus on rapport‑building, listening, and curiosity. Ability to propose / debate ideas proactively when appropriate. Proven track record of entrepreneurial thinking for business efficiencies & opportunities. Ability to create strategic relationships cross‑functionally and with customers. Strategic thinking and ability to develop long‑ and short‑term plans. Strong technical fluency in IT systems and networking. Proven ability to understand client needs. MSP or Technology consulting experience. Experience with financial services and / or trading environments. Seniority level : Director Employment type : Full‑time Job function : Information Technology
Join to apply for the Director, Technology Services role at ECI .
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations worldwide. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. With more than 1,000 customers and over $3 trillion in assets under management, ECI is trusted by many high‑growth companies.
The Opportunity
ECI currently has an exciting opportunity for a Director, Technology Services (DTS) who will drive industry‑leading levels of quality Technology Services delivery to all ECI customers within a specified geographical region.
Location
Remote; travel to NYC up to 2 weeks per quarter.
What you will do
- Manage and continuously innovate service delivery methods and practices to deliver high quality outputs and positive client experiences in the performance of technology service delivery tasks.
- Maintain and improve positive client experience through timely and comprehensive service responsiveness, contributing to improved CSAT / NPS feedback and higher likelihood of renewals by ensuring service delivery is a strong positive factor in all clients’ business decisions.
Develop and present Operations Reviews for engineers, including :
Who you are
Bonus points if you have
About ECI
ECI’s culture is about connection—with clients, technology, and each other. We offer a competitive compensation package, health benefits from day one, unlimited PTO, and more. If you believe you’d be a great fit and are ready for your best job ever, we’d love to hear from you.
Senior Leadership & Employment Details
Salary & Location
San Francisco, CA : $230,000 – $270,000 (2 days ago posted) – Salary based on experience.
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Director Technology • San Francisco, CA, United States
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