Assistant Director of Front Office

Assistant Director Of Front Office

Position : Assistant Director of Front Office

Job Overview : Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Reports To : Director of Front Office

Salary Range : $75,000.00 - $78,000.00

Essential Job Functions :

• Assist and support the Director of Front Office with interviewing, hiring, and training; recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and / or termination when appropriate.
• Respond to guest's special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Agents, Bell Staff, Transportation Services.
• Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Required Skills and Abilities :

Performance Standards :

Note : This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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