Hotel Manager

Job Description Summary

This is a Hotel Manager job in a large full-service with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Direct the activities of the front office, housekeeping, fitness center, parking, security and food and beverage departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Directly and indirectly supervises a large number of employees.

Job Description

Operational / Functional :

oOversee Front Office, Housekeeping, Engineering, Parking, and Security departments. Develop and communicate departmental strategies and goals.

oCommunicate and enforce policies and procedures.

oEnsure all staff has the tools and equipment needed to effectively carry out their job functions.

oEstablish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

oSchedule and regularly conduct routine inspections of the front office, food outlets, banquet space, public areas, guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company.

oCommunicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

oEnsure training and procedures are in place to serve as a central communications point during emergency / crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.

oPromote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Human Resources and Maintenance.

oInteract with outside contacts :

• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)

Strategy and Planning :

o Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.

Financial Management :

oAssist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve / deny all discount and rebate requests.

oAchieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas ofresponsibility.Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

oPrepare and submit statistical, performance, and forecast analyses and reports as required.

oMaintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.

o Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business.

Managing your Team

oDirectly and indirectly supervises a large number of employees including but not limited to managers, supervisors, room attendants, laundry attendants, front desk agents, reservationists, concierge representatives, servers, bartenders, greeters, cooks, stewards, etc.

oAttract, retain, and motivate the best talent

oEnsure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and / or local laws

oResponsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports

oSupport, comply and promote company initiative, policies and guidelines.

oHandle employee issues in a professional and timely manner

Leading with Passion

oResponsible for ensuring success through the eyes of employees, guests, and owners

oUtilize and collaborate with resources across different departments and corporate office

oCapable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture

oFocus on the mission and well-being of the department, hotel, and company as a whole

oLead by example and operate with integrity and respect

oInspire your team to embrace and demonstrate our values and GUEST People Standards

oMay serve as “manager on duty” as required.

oPerform other duties as assigned.

Additional Job Information / Anticipated

Pay Range

Pay range $125,000 - $135,000 and are eligible for bonus.

The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific / overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the

Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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