Hardware Analyst IIIStaffing Technologies • Atlanta, GA, US

Hardware Analyst III

Staffing Technologies • Atlanta, GA, US

6 days ago

Job type

Full-time

Job description

Direct message the job poster from Staffing Technologies

Senior Technology Recruiter at Staffing Technologies / Thompson Technologies - Wholly owned subsidiaries of Saicon Consultants - Certified WBE / MBE

Fully Remote Hardware Support Analyst (must be local to Atlanta, GA)

The Hardware Support Analyst is responsible for coordinating additional hardware requests and ensuring they are fulfilled according to company standards and the end-user's expectations. They work closely with product owners and vendor partners to ensure all identified hardware issues are resolved and retired hardware is disposed of properly. This role is also responsible for collecting unreturned equipment from stores and maintaining accurate inventory counts of DTT hardware in the field.

Hardware Meetings

Conduct / attend regularly scheduled vendor hardware review meetings (currently NCR & HonorBuilt) to raise issues, discuss hardware support trends, and represent hardware support needs.
Conduct regularly scheduled internal hardware review meetings to keep staff informed on weekly hardware support progress.
Provide periodic progress reports to the Technology Delivery & Service team.

Additional Hardware Requests

Collaborate with installation vendors to ensure equipment is ordered, delivered, and installed according to the request submitted.

Monitor additional hardware requests to ensure all requests are fulfilled according to the end-user's expectations and updated in ServiceNow appropriately.

Compare additional hardware request invoices against the ServiceNow request documentation to confirm the invoices reflect the completed work performed.

Follow up with stores to determine quality of service from vendors.

Out of Scope (OOS)

Compare OOS invoices against repair diagnostic reporting to confirm requested repairs were evaluated and not covered under warranty.

Ensure RMA hardware is collected from stores and returned to the proper vendors to complete requests.

Proactively collect unreturned equipment (URE) from stores to avoid unnecessary fees.

Coordinate the fulfillment of outstanding RMAs with like equipment (same model number) from inventory in storage.

Monthly Maintenance Fee Administration

Audit hardware additions and removals to maintain an accurate count of Registers and KPS equipment physically present in stores (e.g., review hardware requests related to openings / remodels, additional equipment, removal of old equipment, store closures, and POS refresh).

Compare Register and KPS hardware present in stores against monthly hardware support invoices to identify and address any discrepancies.

Maintain and distribute a monthly spreadsheet listing total Register and KPS hardware counts for all stores to apply IT hardware support fees appropriately.

Hardware Communication & Documentation

Maintain hardware installation guides, user guides, and the hardware responsibility matrix (in conjunction with Corporate Communications, project teams, and vendors).

Create & maintain hardware request notification templates delivered via ServiceNow.

Hardware Support (VeriFone, PAX, NCR, HonorBuilt, and Source Technologies)

Ensure ongoing installation and hardware support questions submitted to the DTT Hardware mailbox get resolved.

Ensure ongoing installation and hardware support escalations from support teams get resolved.

Ensure stores receive timely updates on open requests and inquiries.

Follow up with stores to validate on-hand hardware inventories. Format varies depending on task (email, call, or online survey).

Monitor the quality of hardware break / fix requests (build, delivery, and responsiveness).

Facilitate proactive maintenance requests as initiated by support teams or monitoring services.

Hardware Retirement

Monitor the Return Old IT Equipment process in ServiceNow to ensure unwanted hardware is sent to appropriate storage vendors.

Coordinate the disposal or recycling of retired hardware while obtaining a Data Sanitization or Certificate of Destruction letter for devices with sensitive data.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

Referrals increase your chances of interviewing at Staffing Technologies by 2x

Get notified about new Hardware Specialist jobs in Atlanta, GA

Process Mechanical Engineer - pumping systems / hydraulics

Atlanta, GA $97,000.00-$158,000.00 1 year ago

Python Software Engineer - Ubuntu Hardware Certification Team

Distributed Systems Engineer, Analytical Database Platform

Territory Sales Manager - Life Sciences Proteomics / Biotechnology US SE Remote

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Analyst Iii • Atlanta, GA, US

Related jobs

Lead of Hardware Engineering

Spectra Aerospace & Defense • Alpharetta, GA, US

Full-time

Quick Apply

Argon is seeking a strategic and technically adept Lead of Hardware Engineering to drive the development of ruggedized electronics, displays, and computing systems for mission-critical defense and ...Show more

Last updated: 29 days ago

Sr. Workforce Management Systems Analyst - Alvaria WFM

Wisemen Multimedia, LLC • Chamblee, Georgia, United States

Full-time

Quick Apply

Wisemen Multimedia, LLC is seeking a skilled Sr.Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of the largest private, secured, civili...Show more

Last updated: 15 days ago

Software Quality Engineer III

eTeam Inc • Atlanta, Georgia, United States

Temporary

Quick Apply

Job Title Quality Engineer III.Job Type : Contract, 12 Months contract.As a senior member of the quality engineering team, you ll be responsible for adding momentum to our efforts to modernize and...Show more

Last updated: 30+ days ago

Structures Analysis Engineer - AMMM - Level 5

Lockheed Martin • Marietta, GA, US

Full-time

Lockheed Martin Aeronautics in seeking a full-time Stress Analysis Engineer for the Air Mobility and Maritime Missions (AMMM) program in Marietta, Georgia. A successful candidate will use their tech...Show more

Last updated: 30+ days ago • Promoted

Systems Engineer III

Robert Half • Alpharetta, GA, US

Full-time

The End User Compute Engineering (EUCE) group is a specialized team within LNRS focused on optimizing and securing endpoint devices, collaboration tools, and automation processes across the enterpr...Show more

Last updated: 27 days ago • Promoted

Analyst, Space Planning - D28O

Home Depot • Atlanta, GA, US

Full-time

Job Title : Merchandise Planogram Analyst.With a career at The Home Depot, you can be yourself and also be part of something bigger. Reporting to the Manager, Space Planning, the Analyst works closel...Show more

Last updated: 30+ days ago • Promoted

Sr. Logistics Analyst, Infrastructure Systems

Home Depot • Atlanta, GA, US

Full-time

With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control Logis...Show more

Last updated: 22 days ago • Promoted

2026 ETP CBG Analyst - Structured Products, Atlanta, GA

Regions Financial • Atlanta, GA, US

Full-time

Job Title : Structured Products Analyst.At Regions, the Structured Products Analyst will support senior deal team members in all aspects of the group's financing activities, including deal originati...Show more

Last updated: 5 hours ago • Promoted • New!

Logistician Analyst III

Amentum • Conley, GA, US

Full-time

Amentum is currently seeking a Logistician Analyst III in support of the Forensic Exploitation Department (FXD).This position is responsible for the planning, acquisition, receiving, unpacking, ins...Show more

Last updated: 30+ days ago • Promoted

Business Analyst III

Abacus Service Corporation • Atlanta, GA, US

Full-time

Requisition ID JAI Product Owner Created On 12 / 29 / 2021 10 : 45 AM CST Date / Time Posted 12 / 30 / 2021 10 : 43 AM CST Folder CDHS (2020 / 2021) Customer CO CDHS Quantity Requested 1 Submission Deadline 01 / 09 / ...Show more

Last updated: 30+ days ago • Promoted

Analyst, Online Merchandising Solutions

Home Depot • Atlanta, GA, US

Full-time

Analyst, Online Merchandising Solutions.With a career at The Home Depot, you can be yourself and also be part of something bigger. The Analyst, Online Merchandising Solutions will drive the process ...Show more

Last updated: 6 days ago • Promoted

Sales Strategy Analyst 2 (US Specialty Sales)

Intuitive Surgical • Peachtree Corners, GA, US

Full-time

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to...Show more

Last updated: 30+ days ago • Promoted

DCIM Analyst II

QED National • USA, Georgia, Alpharetta

Full-time

Data Center Facilities Infrastructure Specialist (DCFIS).General Qualifications / Skills (TEMPE, AZ).The DCFIS shall generally meet the following qualifications and possess the.A clear understanding ...Show more

Last updated: 30+ days ago

Logistician Analyst III

Clearance Jobs • Conley, GA, US

Full-time

Last updated: 30+ days ago • Promoted

Analyst, Supplier Ops Process

Home Depot • Atlanta, GA, US

Full-time

Last updated: 28 days ago • Promoted

IT Applications Engineer III

Staffingine LLC • Atlanta, GA, United States

Full-time

Quick Apply

Job Title : IT Applications Engineer III Job Location : Atlanta, GA Show more

Last updated: 9 hours ago • New!

Sr. Analyst, Pro Merchandising - Framing

Home Depot • Atlanta, GA, US

Full-time

Senior Analyst, Pro Merchandising.With a career at The Home Depot, you can be yourself and also be part of something bigger. The Senior Analyst, Pro Merchandising is responsible for executing the Pr...Show more

Last updated: 30+ days ago • Promoted

Senior Analyst, Assortment Planning 25P

Home Depot • Atlanta, GA, US

Full-time

Senior Analyst Assortment Planning.With a career at The Home Depot, you can be yourself and also be part of something bigger. The Senior Analyst Assortment Planning will provide subject matter exper...Show more

Last updated: 14 days ago • Promoted

Energy Information Systems Analyst

Georgia System Operations Corporation • Tucker, GA, USA

Full-time

Quick Apply

Georgia System Operations Corporation is looking for a.Energy Information Systems Analyst.This role offers a competitive salary range of. Aside from earning competitive pay, you get to enjoy the fol...Show more

Last updated: 8 days ago

Electrical Hardware Controls Engineer

IS International Services • Alpharetta, GA, US

Full-time

Quick Apply

Using CAD to develop designs for control panels in the power industry.Makes and completes recommendations for complex new designs, new processes, or design changes to meet requirements.Completes co...Show more

Last updated: 30+ days ago