Customer Service Representative I

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. Job Summary We’re looking for a Senior SAP Consultant, SD, Commercial, to help shape the future of Cargill’s Specialized Portfolio. This is a techno-functional leadership role focused on SAP S / 4HANA Sales and Distribution (SD) and Order to Cash (OTC, O2C) processes, spanning the full application lifecycle—from global design and deployment to continuous improvement. You’ll lead functional configuration, guide commercial teams through testing and training, and drive process standardization across regions. While ABAP knowledge is a plus, your core strength lies in functional expertise, business partnership, and delivering scalable, low-customization solutions. Essential Functions Requirements Solutioning : Lead workshops to capture business needs, analyze gaps, and propose scalable SAP solutions. Configuration & Design : Build and maintain complex SAP SD configurations (Sales Orders, Pricing, Billing, Credit Management, etc.) aligned with business goals. Testing & Deployment : Manage functional testing, defect resolution, and deployment of new releases and enhancements. UAT & Training Support : Guide business users through User Acceptance Testing and deliver training to Super Users and end users. Process Optimization : Advise stakeholders on process improvements and challenge unnecessary customizations. Stakeholder Engagement : Collaborate with cross-functional teams including developers, product managers, and business leads to ensure alignment and delivery. Application Support : Provide expert-level support for SAP SD / O2C processes and integrations with external systems (e.g., CRM, e-Commerce). Workstream Leadership : Represent the Commercial workstream in project governance, plan staffing and budget, and mentor junior team members. Qualifications Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Preferred Experience : Proven experience in commercial sectors with end-to-end pricing, contract management, billing, and credit processes. Strong understanding of SAP pricing strategies and schemes. Experience with SAP integrations to external customer-facing platforms (e.g., Salesforce, SAP Sales Cloud, e-Commerce). Demonstrated ability to influence stakeholders and drive process change. Experience supporting global ERP projects and strategic initiatives. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively in a team environment. Exposure to other SAP process areas (Supply Chain, CRM Tools) Experience presenting to executive leadership and managing vendor relationships. Familiarity with SAP S / 4HANA deployment methodologies and agile delivery models. Internal title for this role is Sr. Application Developer - ERP LI-NS7 FGB themuse Additional Information for Minnesota Based Applicants The expected salary for this position is $95,000-162,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law. Equal Opportunity Employer, including Disability / Vet.