Voice Product Manager

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.

Come join the excellence!

Overview

The Product Management area is responsible for designing, developing and managing activities for a specific product or group of products from product definition and planning through production, release, and end of life.

Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution

Responsibilities

Duties and Responsibilities

Strategy and Planning (35%)

• Deliver business value to drive sales, improve efficiency, and improve customer satisfaction
• Be the leader in delivering value, strategic vision and product roadmaps for your designated products and services
• Support business reviews and have the ability to present across all levels of the organization
• Drive the product lifecycle from market development to market decline
• Create product / business plans to determine product and service feasibility
• Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
• Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard
• Drives business growth by applying domain expertise to provide thought leadership and translate vision into action
• Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product
• Knowing your customers by having ongoing discussions, both face to face and team meetings, and documenting these discussions for strategic review

Operations (25%)

• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap
• Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision
• Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
• Resolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goals
• Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs
• Works across legal teams to develop, review and execute customer and third party partner contracts
• When necessary, create Non-Disclosure Agreements based on specific needs

Interpersonal (20%)

• Accepting constructive feedback from other team members
• Actively listen to problem discussions and propose various solutions
• Actively listen to problem discussions and propose various solutions
• Work as a member of project team and make the necessary contributions for the role

Behavior (20%)

• Being on time, participative and showing a willingness to help other team members
• Partner with various Communication Division members to create products and services
• Ability to articulate complex issues both in written form and orally
• Ability to comprehend customer requirements and take these requirements to create an appropriate product plan
• Have excellent follow through, we honor our commitments
• Think creatively to develop new products and services

Qualifications

Travel Requirements

Typically requires overnight travel 25% to 30% of the time

Preferred Qualifications

Proficient in developing and maintaining product and service lifecycles

Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes

Proficient in utilizing deep market and industry knowledge to achieve strategic objectives

Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contract for strategic partnerships

Preferred Experience and Education

BS degree in Telecom or Business, MBA Preferred

More than 5 years’ experience in Product Management domain

Strong background in Mobile and Fixed telecom networks

Background in SS7 & SIP call flows and interworking of the PSTN

Understanding basic telecom infrastructure and design

Understand Local Exchange Routing Guide

Experience working with ILEC, CLEC and Wireless Customers

For this role, we anticipate paying $135,000k-$165,000k annually. Any compensation range provided for this role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

Key Requirements

5+ years in the Communications industry, or other relevant industry experience

Excellent written and communication skills

Strong verbal communication skills and written presentation skills

Strong experience with MS Office Suite (word, power point, excel & Visio)

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.