Principal Infrastructure Analyst

Serve as a Principal Infrastructure Analyst

Key Responsibilities

• Provide support with the installation, operation, builds and maintenance of the Network Infrastructure Equipment, Software, Hardware, Video Teleconference, Audio Visual and NextGeneration Kits.
• Provide Tier I / II support to Data Center environments including site recoverability of the primary data center.
• Assume ownership of complete lifecycle of infrastructure systems including but not restricted to input to assessment of design, builds, post installation support, and deployments.
• Learn and comply with validation requirements, standard-operating procedures (SOP), and change control maintenance for product life cycle.
• Document adjustments made to hardware and software as well as provide documentation for new systems as needed.
• Maintain system performance to industry standards.
• Generates / Reviews Engineering Change Requests (ECR) for acquisitions and integration of network related equipment and software.
• Responsible for supporting programs and projects.
• Learn technical procedures for data collection and measurement.
• Travel as part of an installation or restoration team when directed and participate as a deployed member of the Groups when required.
• Support group's emergency response drills, exercises and real-world events through on-call availability and travel via commercial and military aircraft when required.
• Reviews and prepares procedures, documentation, and activity reports.
• Promote project management best practices and continuous improvement.
• Work with specific task direction and supervision from Senior technical staff and management.
• Provide Tier III support to Data Center environments including site recoverability of the primary data center.
• Participate in the project management lifecycle for development and designs of complex network-centric solutions to meet mission demands for the Program
• Lead the integration and planning of network-centric hardware / software additions, modifications, and recovery; to include budgeting, schedules, proposals, and monitors progress.
• Develop technical procedures for data collection and measurement.
• Set guidelines and service levels for network performance and capacity and reviews and directs monitoring activities.
• Work independently and prioritize work schedule for that department.
• Mentor other team members and assists management with their training plans and skills assessments / matrix.
• May ensure appropriate training, tools, hardware, and software are available.
• May participate in management meetings to help define goals / strategies and to resolve problems.
• May establish working relationships with client and vendor organizations.
• May represent the company when in contact with client, outside businesses, and governmental and military agencies.
• Perform other duties assigned by Management.
• Bachelor's degree in a computer related field or equivalent training and experience with at least 8 years of related experience.
• Desired working knowledge of : Red Hat Enterprise Linux, HPE server infrastructure, VMWare ESXI, Microsoft Configuration Manager, Microsoft ADFS, SQL Administration, SecureID- RSA, Tenable Security Center, Tenable Nessus, Symantec DLP.
• Bonus working knowledge of : Forescout, Crowdstrike, BMC Footprints, Carbon Black, Cohesity, SecureID- RSA, Microsoft Certificate Authority, Verasec : CMS, Cisco Meeting Server, Cisco TelePresence Management Suite, Juvare WebEOC, Wasp Asset Manager, Ivanti Security Controls.
• Experience in communication or related disciple in telephony or communications.
• Microsoft Windows to include system architecture, configuration, file system structures and system management techniques.
• Must have working technical knowledge of Microsoft Windows environment including Microsoft Exchange Server, Microsoft Active Directory, Windows 2016-2021 Server, Windows 10 and Microsoft Office Suite.
• Perform within change control and ticketing system environment.
• Working knowledge of data entry, computerized maintenance management systems, call center or network operations center, or IT service management systems.
• Must possess excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling and punctuation.
• Participation in after-hours support pool. Requirements include evening and weekend availability.
• Candidate must be a team player with good customer service skills and the ability to work flexible hours if required.
• Desired working knowledge of : Microsoft Certificate Authority, Big-IP F5, Proofpoint Email Protection, Cloudian, Nutanix, Splunk.
• Bonus working knowledge of : Forescout, Crowdstrike, BMC Footprints, Carbon Black, Cohesity, SecureID- RSA, Microsoft Certificate Authority, Verasec : CMS, Cisco Meeting Server, Cisco TelePresence Management Suite, Juvare WebEOC, Wasp Asset Manager, Ivanti Security Controls.
• Basic understanding of satellite communications and teleport operations.
• Advanced knowledge of technical principles, theories, standards, practices and procedures.
• Takes ownership of technical problems and sees them through to resolution, using an advanced knowledge level of established standards, practices and procedures.
• Disaster Recovery and Backup technologies. Candidate will demonstrate knowledge of each.
• The candidate should demonstrate a successful project management capability.
• Ensure to exhibit strong end-to-end troubleshooting skills for system, network or application.
• Responsible for strategic vision and purpose of IT systems according to the organizations goals, objectives, and needs.
• Work schedule for this position will either be 4 / 10's, 9 / 80, or 5 / 8's (per management discretion). Must be willing to perform on-call duty and ensure availability to work non-standard hours.
• Pre-placement physical examination, which includes a drug screen, is required. Company maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver's license.
24 days ago