Assistant In-Room Dining Manager

The In-Room Dining Assistant Manager for F&B 575 at Aman New York will support the efficient and smooth operation of our in-room dining operation. They will assist in leading the team hands on, ensuring exceptional guest service, and maintaining high-quality standards.

KEY RESPONSIBILITIES

• Assist in managing all aspects of the in-room dining service, including order taking, food preparation, delivery, and guest satisfaction, within all the areas that in-room dining service is responsible for, including and not limited to guest’s hotel suites, spa, residences, and others.
• Collaborate with the In-Room Dining Manager to develop and implement strategies for improving service quality and efficiency.
• Train, mentor, and supervise in-room dining staff, ensuring they adhere to service standards, policies, and procedures.
• Ensure timely and accurate order delivery, maintaining strong communication with the kitchen and other relevant departments.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor and control inventory, ensuring adequate stock levels while minimizing waste and spoilage.
• Collaborate with other departments to ensure a seamless guest experience, including coordination with housekeeping, front desk, and kitchen employees.
• Coordinate and lead to perfect execution and delivery of room amenities between all departments involved, keep accurate track of all requests in line with company standards and guests’ requests.
• Ensure that the colleague dining room is kept clean and organized at all times throughout the shifts.
• Assist in managing all aspects of compliance with DOH requirements of the in-room dining department.
• Assist in conducting regular performance evaluations for in-room dining team members.
• Stay updated on industry trends and recommend innovative ideas to enhance the in-room dining service.
• Conduct daily pre-shift communication meetings.
• Generate a positive and encouraging atmosphere while maintaining a great sense of accountability.
• All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS