Group Manager Operations

Group Manager Operations

The Group Manager Operations oversees the day-to-day operations and management of the Specialist teams. This position is responsible for managing escalations and inquiries, including supervision of employees, process and procedure development, and execution. The Group Manager Operations also interacts with internal and external customers (including L.O. Firms and I.L. partners) as well as multiple cross-functional organizations. This position requires a balanced mix of people, process and project management with a solid understanding of the Legal Collections Channel.

Responsibilities

• Management of direct reports (reporting to the role). 30%
• Ensure quality and accuracy of all work product; create, set and communicate performance plans to drive results where applicable. 20%
• Develop program / process strategies and execute against such strategies. 15%
• Analyze business drivers at both the partner and program level to manage and improve performance, including the project management of both individual and team initiatives. 15%
• Develop and maintain relationship with key partners both internally and externally. 10%
• Respond to escalated consumer issues and identify potential compliance issues. 5%
• Conduct on-going training for new hires on an as needed basis. 5%

Minimum Requirements

Preferred Qualifications

If you are wondering why you should work for us, here is something to help you decide :

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.