Sales & Events Coordinator

Job Purpose :

To achieve sales and profitability goals for the hotel by implementing sales programs in assigned markets and working with clients to ensure top-notch quality service.

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, and other miscellaneous task assigned by the General Manager and the Corporate Director of Sales & Revenue Optimization.

Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Job Responsibilities :

• Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
• Generate group and / or corporate leads through internet prospecting, networking, and telemarketing
• Qualify sales leads generated by General Manager and Management Team
• Send a list of leads to Centralized Sales Team monthly
• Take booking inquiry information via phone / email and prepare proper paperwork
• Handle individual reservations for clients / groups as needed.

Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction

• Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
• Confidently conduct property tours with clear communication of hotels' amenities
• Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
• Ensure the prompt servicing of groups and accounts.

Assist with major group check-ins as needed

• Organize, file and retrieve documents in appropriate files / binders to maintain essential records used in the department operation
• Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
• Update BT Volume Report and GRC, Group Rooms Control Log by due date
• Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
• Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
• Be required to be cross trained with other departments and may be required to perform such task on a periodic basi
• Participate in company sales blitzes on a regular basis
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
• Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
• Perform other duties as required or assigned

Additional Qualifications :

• Excellent oral and written communication skills
• Interpersonal and time management skills
• Direct sales skills
• Guest relation skills
• Problem solving / service recovery skills
• Work varied shifts, including weekends and holidays
• Strong Microsoft Office skills, specifically Excel
• Appropriate professional appearance and demeanor
• Passion for excellence and exceeding expectations
• Attention to detail and organizational skills are a must
• Love to learn
6 days ago