QA & Training Manager (Provider Enablement)

About Pear Suite

Pear Suite is a mission-driven healthcare technology company transforming how community-based care is delivered. Our platform empowers community health workers, doulas, and other frontline providers with tools to coordinate care, track outcomes, and improve health equity. We partner with organizations serving Medicaid and Medicare populations, delivering social and preventive care at scale.

Why Pear Suite?

We're a mission-driven team committed to health equity and innovation in community-based care. You'll thrive here if you're eager to take initiative, value autonomy, and enjoy building structure where none exists. Join us to build scalable, human-centered technology that empowers frontline workers and improves lives across the U.S.

About the role

This is not a software QA role. This position focuses on quality assurance, onboarding, and training for care navigators and community health providers. Candidates with backgrounds in healthcare operations, community health, care navigation, training, adult learning, instructional design, or health-tech provider enablement are encouraged to apply.

The Compliance and Quality Manager is responsible for designing, implementing, and overseeing Pear Suite's compliance and quality programs across our provider network and SaaS customer base. This role ensures internal teams, subcontracted providers, and external partners are equipped with the knowledge, tools, and competencies to deliver high-quality, compliant, and culturally competent services.

As a manager, this individual will lead the end-to-end compliance function, integrate QA and compliance into ongoing education, and establish scalable systems that ensure both regulatory adherence and operational excellence.

What you'll do

Quality Assurance & Compliance Oversight

• Partner with the Head of Operations to design and deliver training addressing audit findings, regulatory requirements, and policy updates.
• Monitor provider performance and documentation practices, ensuring adherence to care planning, reporting, and compliance requirements.
• Develop QA dashboards, reports, and documentation to measure training effectiveness and compliance outcomes .
• Serve as a subject matter resource for interpreting compliance standards and embedding them into day-to-day operations.

Leadership & Continuous Improvement

Qualifications

Benefits and Perks

Compensation

Compensation Range Disclosure

Pear Suite posts broad salary bands to support pay transparency. The range listed above represents the full compensation band for this role.

While the full band is shown, actual offers within this band are based on a candidate's experience, skills, and internal pay equity. Only a small number of candidates, typically those with highly specialized and directly relevant experience, are placed near the top of the range. Most new hires will fall below the top of the band to allow for long-term progression and growth within the role.

Pear Suite is a fully remote organization so compensation may be adjusted upward for candidates residing in higher-cost labor markets. These geographic adjustments are not reflected in the posted range.

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