Director of Service & Hospitality
While Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, it is our friendly Team Members who are the most important aspect of who we are.
We are audacious enough to believe that a restaurant filled with exceptional, passionate Team Members committed to serving others can make our community a better place to live.
If you like the sound of that, we’d love to meet you.
I’m cared for. I’m encouraged. I’m Inspired.
That's how we want you to feel while working for Chick-fil-A Copley Square. Think of us more than a restaurant. We are a people business.
We provide intentional, purpose-filled work. Not always easy, but always rewarding.
We care about the well-being, health, opportunity, and community engagement of each team member.
We want to touch the lives of our guests by creating special moments in and outside our restaurant, because we aspire to be Boston's most caring company.
We are looking to partner with an individual with strong leadership qualities and the desire to execute the Owner / Operators vision of touching lives through creating moments of care.
Here at Chick-fil-A Boston, we strongly value Diversity, Servant Leadership, Integrity, Passion, and the daily Pursuit of Excellence.
This individual needs to be comfortable with a team of 120+ diverse individuals from all walks of life including their background, and experiences.
They must be a strong example of a Servant Leader by putting the team before themselves, and being proactive anticipating the needs of others at every level within the organization.
We would like to see integrity and passion for the business and our team, character that will build trust by doing what is right and create joy and positivity for themselves and others through commitment to our vision and culture.
Lastly, the daily pursuit of excellence at this location is imperative, appreciating what the team executes daily yet influencing others to drive growth.
We are excited to offer an opportunity with potential for growth and autonomy within the restaurant!
Key Personal Characteristics
- Needs to be energized by a fast-paced work environment
- Possess a great deal of care and humility that will align with restaurant culture.
- Innovative and creative mindset.
- Excited and passionate about leading others.
- Strong communicator that can connect easily with others.
- Capable of handling a high-stress environment with positivity and ability to overcome adversity.
- Great attention to detail.
- Self-Motivated to strive for success.
Key Restaurant Responsibilities
- Prioritize the guest experience and find ways to create a caring moments.
- Ability to analyze restaurant data and recognize opportunities within the business to delegate to leadership team in respective dayparts.
- Participate in structured leadership meetings within the restaurant to discuss short-term and long-term goals and delegation to supporting leadership.
- Address quality of experience at all levels of throughput throughout the restaurant in order to deliver a high-level experience to our guests.
- Can use disciplinary action to hold members of our team accountable to policy handbook standards and compliance with Chick-fil-A standards.
- Anticipate needs of the restaurant and direct talent to appropriated areas of the business best suited to talented individuals.
- Continuous coaching and development of supporting supervisors cast through 1-on-1 meetings to assess performance and opportunities.
- Develop a leadership team and supporting cast that is designed for growth
Benefits will include but are not limited to :
- 401k Contribution.
- Flexible Schedule.
- Paid Time Off.
- Renewable Scholarship Opportunities.
- Meal Stipends during workday.
- Positive Team Culture.
- Professional and Personal Growth and Development.
- Sundays Off!
- Paid Parking
Open availability with the ability to anticipate restaurant needs and emergencies and able to respond accordingly.
- Understanding of a Profit and Losses document
- Lead with a Guests come first mentality.
- Able to analyze data and recognize business opportunities
- Able to make scalable decisions that will enhance the team and guest experience
- A servant leader than enjoys being around people
- Positive Attitude - Modeling positive behaviors
- Steward of our Cared-For culture
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