North Houston Only - Spanish OR Korean Bilingual Customer Experience Agent

Customer Experience Agent

Top Skills & Qualifications : + 2+ years in customer-facing roles, ideally in call center, healthcare, or hospitality settings. + Bilingual in Spanish OR Korean. + Strong empathetic listening and customer service orientation. + Thrives in fast-paced, performance-driven environments. + Comfortable using multiple systems and applications simultaneously. + Associate degree; Bachelor's degree is a plus. + 10+ years in bilingual Spanish OR Korean speaking experience. Secondary Skills Nice to Haves + Help Desk Support + Inbound Memory Care + Hospice & Oncology Experience + Customer Service Skills + Organization & Problem-Solving + Proficiency in Excel, Word, Outlook, MS Teams

Job Description

As a Customer Experience Agent, you'll be the first point of contact for Medicare Advantage members, delivering empathetic and efficient service. You'll help resolve inquiries related to benefits, claims, and clinical services, while advocating for member needs.

Responsibilities + Respond to inbound member inquiries with warmth and accuracy. + Navigate complex issues and collaborate across teams for resolution. + Provide personalized support and de-escalate concerns. + Use internal systems to access member data while maintaining human connection. + Document interactions and contribute to process improvements. + Ensure compliance with operational and regulatory standards.

Work Environment & Schedule + Onsite role in Northwest Houston + Open-air office in Vintage Park with natural light and ample parking. + Call Center Hours : 8 : 00am8 : 00pm CST + Coverage Needed : Starting at 7 : 03am and ending at 8 : 30pm + Busy Season (OctoberApril) : Candidates must be available for weekend work (2 weekends / month). Shifts are still being finalized; please confirm ideal shift preferences with candidates. + Calm Season (AprilOctober) : MondayFriday, 8 : 00am5 : 00pm + Training : Up to 4 weeks, MondayFriday, 9 : 00am5 : 00pm CST

Outbound Agent Competencies

Business Acumen Understand health plans and benefits to resolve complex issues. Accountability Take ownership and support team goals. Problem Solving Use technology and resources to troubleshoot and coordinate. Empathy Apply strong customer service and de-escalation skills.

Success in This Role + First 90 Days : Complete training and meet initial performance metrics with empathy and reassurance. + By Six Months : Handle diverse inquiries confidently, exceeding expectations in quality and member satisfaction. + Long-Term : Become a trusted, empathetic resource and key contributor to team culture and client mission.

Compensation & Benefits + Pay Rate : $24.00 / hour + Contract-to-Hire : 6-month duration + Financial : Competitive salary, bonus program, 401k match, equity opportunities + Health : Medical, dental, vision coverage + Mental Well-being : Generous PTO, holidays, mental health resources + Professional Development : Learning programs, mentorship, development funding + Perks : ESPP, paid parental leave, and more

Job Type & Location This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits The pay range for this position is $22.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.