District Manager

MarketSource is currently seeking a District Manager join our team and work with America’s #1 pre-paid wireless service provider.

This position requires someone that can meet and exceed client field expectations with overall district responsibility for Client Program effectiveness and client / customer satisfaction.

In order to do their jobs effectively, the District Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others.

District Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps.

This position will be responsible for managing both full and part time retail sales reps.

Responsibilities :

Training and Coaching :

Training and coaching MarketSource retail sales representatives inside retail locations to sell and demonstrate Wireless products, accessories and services to customers

Areas of Focus :

• Ensure that our associates represent MarketSource in our client with the highest integrity and ethical standards.
• Ensure that MarketSource’s agnostic consultative selling framework is mastered and executed.
• Ensure that all products and services are consistently offered to all clients base on our needs based selling strategy
• Execute and achieving their territory goals and market plans.
• Identify and communicate competitor activity and achievements in both the assigned and regional market.
• Participate in product marketing by providing feedback on current products and identifying new or emerging opportunities.

Relationship Development :

• Establish and maintain critical relationships with client’s Retail Partners including Store Managers, dept. leads and other associates.
• Ensure the development and maintenance of strong relationships with all vendors. This includes adoption of all pertinent product knowledge and promotional activity.
• Ensure and promote strong relationships with the field team and Regional Leadership to ensure communication continuity and adoption of all directives

Management :

• Manage sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
• Ensure employee satisfaction through progressive employee engagement
• Interview and hire high quality full and part time Sales Rep candidates
• Manage attrition through key performance indicators
• Manage performance in district to achieve sales objectives
• In conjunction with Support Team Members, Manage all aspects of in store execution, including but not limited to :
• Geo check in and out
• Kiosk shift scheduling and hours completion
• Call report compliance
• Work collaboratively with field sales leadership
• Communicate and execute launch of projects and initiatives
• Participate in retail partner’s weekly sales meeting
• Provide regular reports to sales leadership
• Participate in and complete required sales training
• Provide feedback on current kiosk performance
• Providing responsibility for distribution, tracking and retention of all team resources
• Strategic Partnership
• Identify trends and opportunities
• Gather intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
• Asset control, ensure all kits and tools are accounted for

Requirements :

• 3-5 years training, sales, account management or related experience plus 2+ years of retail management experience
• Must be 18 years or older
• Proven record as a leader and manager
• Excellent communication skills
• Knowledge of wireless industry preferred
• Flexibility to work weekends and travel when required
• Proven self-starter
• Ability to incent and drive sales reps to perform and deliver client expectations
• 4 year College degree required

Physical Job Requirements :

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Requires the ability to move around the store and maneuver merchandise when necessary
• Walking and Standing
• Requires moving around the store to assist Customers
• Identifying and reading reports
• Requires recognizing, identifying and using products

MarketSource is an Equal Opportunity Employer; Minorities / Women / Veterans / Disabled

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This role may be eligible for the following :

• Medical, dental & vision
• 401(k) / Roth
• Insurance (Basic / Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only : We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.