Talent.com
ActioNet
Call Center ManagerActioNet • Washington, DC
Call Center Manager

Call Center Manager

ActioNet • Washington, DC
30+ days ago
Salary
$80.00 hourly
Job type
  • Full-time
Job description

Description

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, . metro area. Hybrid work is available.You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment.Salary Range 80-110KDuties and Responsibilities:
  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all computer systems and applications
  • Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams
Preferred:
  • Bachelor’s degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!Core Capabilities:
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation
What's in It For You?As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.
Create a job alert for this search

Call Center Manager • Washington, DC

Similar jobs

Remote Call Center Representative

MCIWashington, DC, United States
Remote
Full-time

Remote Call Center Representative.MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multip... Show more

 • Promoted

Area Manager - Maryland

PacSunColumbia, MD, United States
Full-time

The Area Manager is responsible for cultivating a group of customer-focused, sales driven, profitable and productive retail stores across a small geographical area within a region.The Area Manager ... Show more

 • Promoted

Audit Manager

GPACColumbia, MD, United States
Full-time

A top regional accounting firm is adding an Audit Manager.This firm has a wide variety of clientele within many different industries such as, real estate, manufacturing, government, Not-for-Profit.... Show more

 • Promoted

Customer Service - Self Storage Manager

Public StorageColumbia, MD, United States
Full-time

Customer Service - Self Storage Manager.Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.Our Benefits Total Rewards package available to our team:.We work Flexible... Show more

 • Promoted

Data Center Site Selection & Negotiations Lead

MetaWashington, DC, United States
Full-time

A leading technology company is seeking an experienced Site Selection Manager to develop and manage data center location strategies.The role requires extensive experience in site selection, real es... Show more

 • Promoted

Vice President of Hyperscale (Data Center)

ConfidentialWashington, D.C., DC, United States
Full-time

Vice President of Hyperscale (Data Center).Ambitious provider of top-notch services.The Company is seeking a Vice President of Hyperscale (Data Center) to lead and drive the sales strategy for its ... Show more

 • Promoted

Commercial Relationship Manager

Fulton BankColumbia, MD, United States
Full-time

This is a full-time, hybrid or onsite C&I career opportunity in Middle Market supporting one of our following regions:.Delaware, Maryland, Virginia, New Jersey.Contribute to the profitability and g... Show more

 • Promoted

Call Center Lead

Neighborhood HealthAlexandria, VA, United States
Full-time

Responsible for delivering high standards of service to patients by making the most effective and efficient use of call-center staff and technology resources.Uses a range of measurements to monitor... Show more

 • Promoted

Territory Manager / Outside Account Executive

Sol Mental HealthColumbia, MD, United States
Full-time

Territory Manager / Outside Account Executive.Territory Manager / Provider Relationship Manager.Metro DC market of Maryland (including Gaithersburg, Frederick, Annapolis, Columbia, Silver Spring an... Show more

 • Promoted

Senior Sales Account Manager

CCS Presentation SystemsColumbia, MD, United States
Full-time

Senior Sales Account Executive.CCS Presentation Systems is a industry leader in custom AV solutions and pro AV technology systems integration.Established in 1991 and operates 23 branches across the... Show more

 • Promoted

Home Loan Consultant

Freedom MortgageColumbia, MD, United States
Full-time

The Home Loan Consultant Program is a training pathway to becoming a customer focused Loan Advisor and sales professional within the Call Center department.Employees will provide high quality servi... Show more

 • Promoted

Call Center Team Lead

Window NationFulton, MD, United States
Permanent

At Window Nation, we don't just replace windows and doors.We transform homes and help families love where they live.With nearly 20 years in business, 40markets nationwide, and ranked among the larg... Show more

 • Promoted

Business Development - Data Centers

ISECFulton, MD, United States
Full-time

Business Development Representative Data Centers.ISEC is an employee-owned specialty contractor.The Business Development Representative Data Centers is responsible for driving client relationship... Show more

 • Promoted

Organizational Change Manager

GeBBS ConsultingColumbia, MD, United States
Full-time

GeBBS Consulting is a healthcare technology professional services and consulting firm based in Towson, Maryland servicing clients throughout the US.We are celebrating our 28th year in business.We h... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCColumbia, Maryland, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Operations Manager

CVS Pharmacy, Inc.Fort Washington, MD, United States
Full-time

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performanc... Show more

 • Promoted

Support Call Center Agent

SGA Inc.Rockville, MD, United States
Full-time

Software Guidance & Assistance, Inc.SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD.Help field calls from in... Show more

 • Promoted

Account Manager III- Consumer Asset Servicing

ComputershareColumbia, MD, United States
Full-time

This is a hybrid position primarily based in Columbia, MD, St.We're committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving y... Show more

 • Promoted

Controls Services Account Manager

HavtechColumbia, MD, United States
Full-time

Controls Services Account Manager.The Controls Services Account Manager is responsible for driving revenue growth by developing, managing, and expanding customer relationships within the building a... Show more

 • Promoted

Retail Team Manager

Portables USAColumbia, MD, United States
Full-time

Join us as a Retail Team Manager in our stores.Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company ser... Show more