Merchant Onboarding Technical Support

A company is looking for a Merchant Onboarding Technical Support specialist to guide merchants through complex onboarding stages.

Key Responsibilities

Serve as the technical escalation point for merchant onboarding and configuration issues

Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows

Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams

Required Qualifications

3-5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce

Demonstrated ability to read and debug code (JavaScript / TypeScript required; Python / Go / Java a plus)

Deep understanding of REST APIs, authentication, and system integrations

Strong ownership and ability to manage merchants and internal follow-ups independently

Analytical and proactive mindset to identify root causes and prevention strategies