Help Desk Support Technician
Job Title : Help Desk Support
Duration : 5 Months Contract
Location : Onsite
Job Description :
- Selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite.
- Candidate will be the initial point of contact with end users requesting IT Support.
- Ideal candidate has experience in Desktop Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
- Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
Candidate must also have excellent communication skills.
REQUIRED SKILLS / EXPERIENCE
YEARS
Experience working in a help desk environment - 3 Years Required.
Experienced with providing support for O365 Applications - 3 Years Required.
Experience providing remote assistance using various platforms - 3 Years Required.
Experience in desktop laptop repair, troubleshooting, and software installation - 3 Years Required.
Hardware Implementation and Deployment - 3 Years Required.
Active Directory Management - 3 Years Required.
BMC Footprints Help Desk Experience - Required.
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