Virtual Leasing Concierge

Virtual Leasing Concierge

The Virtual Leasing Concierge acts as virtual sales representative for a specific set of properties, whose primary duty is to cultivate leases by working leads in LMS by communicating via phone, email, text messages, and direct messages.

Essential Duties :

• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
• Associate is expected to complete all trainings assigned by Marketing and Regional team within provided time frames.
• All Leasing Consultants should have a clear understanding of the features of their property's features and benefits and how they compare to the competition. It is important to know what the market is doing and what specials are being offered.
• All paperwork is to be completed in a professional, accurate and timely manner. Mistakes on lease agreements can be costly to the property.
• Each Leasing Consultant should keep active guest cards that are logged in to lead tracking software, and continue to work each lead until the prospect has chosen their home.
• They should assist in preparing weekly / monthly reports associated with the position.
• Resident Files are to be maintained with current information and properly filed.
• Leasing Applications are to be processed within 24 hours of receipt and in accordance with Policy & Procedures Manual guidelines.
• Maintaining a lead to prospect above 75%.
• 45% of all email leads should be responded to within 1 hour of receipt.
• Maintain a shopping report score above 90%.
• The associate to complete all work in professional attire.
• The associate will perform any additional duties the Community Manager or Regional Manager assigns to them.

Working Environment / Requirements :

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.