IT Support Specialist
Position Summary : As a member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company.
This includes both in-person and remote technical support and assistance for all staff in both office and Warehouse environments.
In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, support and repair.
Your expertise and knowledge of current versions of Windows and mobile OS technologies as well as Microsoft Office and other key applications is essential to this role.
You will assist with the deployment of new laptops, workstations, and other technology, and may perform some maintenance and upgrades to existing computer equipment.
What you’ll do :
- Experience with utilizing a ticket system to document nature of incident, request, and resolution.
- Working Knowledge and experience with Active Directory Users and Groups.
- Hands-on experience supporting and administrating on-premises and cloud-based systems such Azure AD, Microsoft 365, SharePoint, etc.
- Experience with troubleshooting Windows OS.
- Basic Networking and troubleshooting.
- Provide 1st-level support including installing and upgrading software, application configuration.
- Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices.
- Create and maintain technical documentation for company deployed technologies.
- Positive attitude and patience with ability to approach issue resolution with a sense of ownership.
- Excellent communication skills and work well in a team environment.
- Perform Office 365 maintenance including migrations / backups
- Ability to troubleshoot network, Wi-Fi, and server issues.
- Scan network for system and application vulnerabilities, remediate issues
- Management of Hyperconverged system running virtual servers
- Manage Citrix environment
- Windows server support following best practices for AD, DNS, & GPO administration.
- Implement security best practices for Active Directory and Office 365 using SSO
- Manage system backups and replication of DR site
- Management of Mitel VOIP Systems
- Create and deploy OS images for various devices
- Monitor network devices and server resources,
- Provide reports using various tools on application response time and system up time
- Report on all routine maintenance tasks, including backups, device patching
About you :
- College Level of reading and writing and a minimum level of experience using computer systems.
- 3+ years working in a technical support or Service Desk role supporting enterprise-class systems and networks
LI-ND1
IT Support Specialist
IT, SUPPORT, ACTIVE DIRECTORY, HELPDESK, DESKTOP, TICKETING, MICROSOFT, WINDOWS, GOOGLE, CHROME, TRIAGE, IT SUPPORT, CLIENT SUPPORT, ACTIVE DIRECTORY, COMPTIA. They are looking for an IT Support Specialist to grow as part of their impressive team. Our client is nationwide, with a strong presence in ...
IT Support Specialist
Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, ...
IT Support Specialist
Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. IT Support Specialist Background Profile:. IT su...
IT Support Specialist
The IT Support Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. We are currently seeking an IT Support Specialist in the Info...
IT Support Specialist
Positive attitude and patience with ability to approach issue resolution with a sense of ownership. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, suppo...
IT Onsite Support Specialist
IT support experience in an environment supporting a large global corporate customer base. This person will provide level II support for pc hardware and software, printing, mobile devices and desk phones for Trinity locations. Successful candidate must have 5yrs experience and be able to demonstrate...
IT Support Specialist
Accountabilities: Provide technically accurate, user friendly solutions to basic end user requests Active Directory Printer issues Email issues Application support New user creation User offboarding requests Workstation/laptop builds and se...
IT Support Specialist
Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. IT Support Specialist Background Profile:. IT su...
Help Desk IT Support Specialist
Help Desk / ITSupport Specialist. In this role you will be the primary point of contact forend users providing support and maintenance within theorganizations computing environment. Monitor operate manage troubleshootand restore service to any terminal service client personalcomputers (PC) or notebo...
IT Support Specialist
Positive attitude and patience with ability to approach issue resolution with a sense of ownership. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, suppo...