(USA) Senior Manager, Insights Consulting - Omni CX and Growth Analytics

Senior Manager, Insights Consulting - Omni CX And Growth Analytics

What if you could work in an environment where your analytical skills and insights acumen could help to revolutionize the future of retailing and make life easier for millions of customers? This role lets you activate insights from data analytics and research to improve e-commerce customer experience and drive digital engagement. In this role, you'll be a key contributor to the end-to-end knowledge, analysis, and action-driving insights to influence executive leadership, drive a better customer experience and deeper engagement with our customers.

What you will do...

• Drive ecommerce customer engagement by evaluating new potential innovations from the omni-fulfillment team.
• Improve ecommerce customer experiences by assessing customer reaction to new features and initiatives.
• Identify new opportunities and ways to drive online pickup and delivery customer growth by synthesizing data analysis and research.
• Operationalize CX metrics and insights that will improve customer experience for Walmart ecommerce. Communicate effectively to achieve support and influence cross-functional stakeholders.
• Partner with e-commerce Product, Business and Operations stakeholders to translate challenging business problems into customer learning plans with clear objectives and appropriate methodologies (analytics & research) to drive business impact.
• Communicate findings and insights effectively to stakeholders in a clear and impactful manner.
• Analyze data using Hive SQL, Big query, and Google Cloud to generate insights and actions.

You'll make an impact by...

You'll sweep us off our feet if...

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications...

Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.

Preferred Qualifications...

Customer Analytics in Retail Operations, Leading a cross-functional team, Supervisory Masters : Business Administration.

Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.