Head of US Sales Engineering

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

The Opportunity

Knowledge is the new data. And AI without trusted knowledge is just expensive guesswork.

eGain is the global leader in AI-powered knowledge management for Global 2000 enterprises-and we're not just riding the AI wave, we're powering it. As businesses race to deploy AI automation, they're discovering what we've known all along : trusted knowledge is the fuel that makes AI actually work.

We need a Head of US Sales Engineering who can translate this market inflection point into revenue momentum.

What You'll Do

You'll build and lead a team of AI-savvy technical sellers who don't just demo software-they architect transformation. Working lockstep with our Head of Sales and Head of Customer Success, you'll land new logos and expand enterprise accounts by showing how eGain turns AI promises into business outcomes.

Your team will showcase our complete knowledge automation story :

• AI Knowledge Method (our proprietary approach)
• AI Knowledge Hub (the platform that powers it all)
• AI Agent (applications that deliver value fast)
• Composer (the dev environment that makes it customizable)

This isn't vaporware. We're Gartner's top-rated solution, trusted by JPMC, Liberty Mutual, the IRS, and Florida Blue. Your job is to show the market why.

What You'll Bring

Why Now, Why eGain

Knowledge management is becoming a breakout category in enterprise tech. Analysts are paying attention. Buyers have budget. And we have the best product and client roster in the space.

If you want to lead technical selling at a company that's ahead of the curve-not chasing it-let's talk.

Our Hiring Process is "Easy with eGain"

Step 1

Written test

Step 2

Panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to [email protected] with the position title "Head of US Sales Engineering" in the email subject.

Compensation

Please note that the compensation package can vary based on the candidate's qualifications and experience level.