Manager, Project Management- Contact Center, Sam's...

Project Manager

As a Project Manager within the Sam's Club Contact Center, you will play a key role in managing projects end-to-end across multiple business areas. You'll collaborate with cross-functional teamsincluding technical engineering, product, and data analyticsensuring initiatives are delivered efficiently, aligned with organizational goals, and embodying Walmart's culture and core values.

What You'll Do

Your responsibilities will include :

• Leading multiple medium to large-scale projects or workstreams simultaneously.
• Developing and communicating project plans, timelines, and progress updates to teams and stakeholders.
• Establishing clear goals, scope, and success metrics to ensure project alignment and accountability.
• Proactively managing risks, dependencies, and cross-functional coordination to drive results.
• Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes.
• Participating in on-call rotations to support off-site contact centers during technical issues. No technical requirements, will require connecting and managing support of the technical SMEs
• Representing the team during international travel (up to four times per year), with trips lasting 514 days based on business needs.

As a thought leader, you'll drive project excellence through strategic planning, structured execution, and an ownership mindsetdelivering outcomes that meet stakeholder expectations, add business value, and adhere to constraints on time, cost, and resources.

What You'll Bring

What You'll Bring :

Minimum Qualifications

Minimum Qualifications :

Additional Information

Preferred Qualifications

Master's degree in Business, Analytics, or related field, Project Management Certification, Six Sigma certification, Statistical Programming Language Masters : Business Project Management - Project Management Professional - Certification, Six Sigma Green Belt - Certification

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.