Administrative Coordinator

Overview :

TekWissen Group is a workforce management providerthroughout the USA and many other countries in the world. Ourclient is a health insurance company.

It offers different types ofhealth care coverage plans that include individual and familydental and vision plans for employers etc.

Title : Administrative Coordinator

Work Location : Detroit MI 48226

Duration : 6 Months

Job Type : Contract

Work Type : Remote

Dept : Automated GroupReporting

Engagement Description :

Providecustomer service support (Membership and Billing webbased tools) toexternal Agent and Group customers received from the help deskphone line.

Additionally conduct special assignments as requestedanalyse membership reports and resolve external customer membershipissues.

Top 3 Required Skills / Experience

Two years of customer service experiencerequired; help desk experience preferred.

Organizational skills and ability toprioritize; must be able to coordinate multiple activities withvarying timelines and have effective verbal written communicationand interpersonal skills required.

Effective analytical (attention to detail)and problemsolving skills to identify evaluate and recommendapplication / system solutions required.

RequiredSkills / Experience The rest of the required skills / experience.Include :

Selfstarter ability to work independently orin a team environment and consistently produce high quality resultsrequired.

Ability tomake decisions within scope of responsibility where operationalguidelines / procedures are nonexistent required.

Proficient with PC applicationsand systems (e.g. Outlook Word Excel Teams etc.) required.

Preferred Skills / Experience Optional butpreferred skills / experience. Include :

Workingknowledge of the Client selfservicing applications and operatingsystems considered a plus (eMVP eBilling Secured Services MembersEdge GroupCRM).

Minimum of 13 years of healthcare (membership &billing specific) experience preferred.

Education / Certifications Include :

High School Graduate or GED equivalentrequired.

Two yearscollege preferred.

TekWissenGroup is an equal opportunity employer supporting workforcediversity.