Director HR Shared Services

Director of HR Shared Services

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Director of HR Shared Services (HRSS) is responsible for developing and implementing the strategic vision for delivering HR services across all MGM employees. This role provides daily leadership to a team of HR generalists and specialists, overseeing staffing, training, and performance management to ensure operational excellence. The Director establishes and maintains Service Level Agreements (SLAs), designs processes to achieve service delivery goals, and tracks performance against established standards. In alignment with MGM Resorts International's Mission, Vision, and Values, this role champions initiatives that promote employee engagement and foster a culture of open communication.

The day-to-day :

• Lead HR Shared Services operations by defining strategy, delivering a best-in-class employee experience, and driving performance through service level agreements (SLAs) and key operational metrics.
• Enhance HR technology and case management systems to streamline processes, automate workflows, and expand self-service capabilities for real-time support.
• Collaborate with enterprise stakeholders to align HR services with evolving business needs and shape a cohesive, company-wide employee experience.
• Develop and lead a high-performing team, fostering a culture of growth through ongoing training, development, and leadership support.
• Ensure compliance with all applicable labor laws, gaming regulations, and internal policies through rigorous process governance and oversight.
• Communicate the HR Shared Services vision and complex concepts effectively across all levels of the organization, adapting messaging to varied audiences.
• Provide strategic guidance to HR leaders enterprise-wide to ensure consistent execution of Shared Services practices and a unified employee experience.

The ideal candidate :

The perks & benefits :