Field Training Specialist

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 3M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Google, and Circle K.

Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace.

We’re one of the fastest-growing scaleups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures and we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.

g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Mission : What we do and why we need you

The mission of our field team is to enable our partners, the workers on our platform, to get the most out of our platform and provide our customers with world-class service.

This team works in local markets to onboard new workers, train them, and ensure they are having a first-class experience on our platform.

The field trainer role will focus on teaching new partners and workers best practices in a variety of fields but specifically focus on food preparation and handling.

This person will also partner with Shiftsmart corporate employees to grow our presence and capabilities in several vital markets

This is a field role with a focus on the following cities; Dallas, Houston, St. Louis, Phoenix, Jacksonville, San Antonio, and Albuquerque.

Note : This role may require some travel

Outcomes : What problems you will solve

Training and Onboarding of New Partners : You will work closely with new partners on the platform to ensure they are fully capable of executing key tasks related to their shifts.

You will ensure they are qualified and prepared to provide top-notch service to our customers and client base

Recruitment and Growth : You will partner with Shiftsmart corporate employees in the market to grow our presence and capabilities in key marketing, including working with our team to identify and recruit new partners and workers onto the platform

Competencies : Who you are

A trainer and leader : You have 1+ years of experience as a trainer with preferred experience in field environments. You enjoy coaching and helping others grow in their capabilities

An industry expert : You have previous experience in the food or restaurant industry or have spent previous time in the convenience industry

Clear communicator : You are an excellent communicator of ideas who can relate to people on an individual and group level.

You can motivate team members through effective training both in groups and individual situations

Flexible and motivated : You are a hard worker and driver who looks to make an impact in everything you do.

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies.

Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits :

Comprehensive healthcare coverage : We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)

401(k) match program : We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%

Generous, fully paid parental and family leave policies

Pre-tax commuter benefits

Unlimited and flexible PTO