Customer Experience Coordinator - Hyatt Regency Dallas

Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

Customer Contact

• Acknowledge and interact with customers while maintaining a pleasant and professional image.
• Build relationships with customers to establish trust and open communication.
• Pro-actively identify potential issues and provides solutions to client's concerns.
• Respond quickly to questions and requests and handle service problems politely and efficiently.
• Attend Venue meetings as required.

Billing

Data Entry

Customer Engagement

Operational Support

Job Qualifications

High School Diploma is required. Associate degree is preferred. 1+ years of administrative, sales or hospitality experience preferred. Proficiency Microsoft 365 and web-based applications. Strong written and oral communication skills. Strong organizational and interpersonal skills. Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days. Ability to multi-task and work well under pressure.

Competencies

Deliver World Class Service

Do The Right Thing

Drive Results

See The Big Picture

Value People

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting : 6-8 hours per day

Standing : 2-3 hours per day

Walking : 0-1 hours per day

Stooping : 0-1 hours per day

Crawling : 0-1 hours per day

Kneeling : 0-1 hours per day

Bending : 0-1 hours per day

Reaching (above your head) : 0-1 hours per day

Climbing : 0-1 hours per day

Grasping : 0-1 hours per day

Lifting Requirements

0-15 lbs

16-50 lbs

51-100 lbs : Never

Over 100 lbs : Never

Carrying Requirements

0-15 lbs

16-50 lbs

51-100 lbs : Never

Over 100 lbs : Never

Auditory / Visual Requirements

Close Vision : Continuously

Distance Vision : Frequently

Color Vision : Continuously

Peripheral Vision : Occasionally

Depth Perception : Occasionally

Hearing : Continuously

Pushing / Pulling Requirements

0-15 lbs

16-50 lbs

51-100 lbs

Over 100 lbs : Never

Work Environment

Hotel Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.