Account Coordinator- Charlotte, NC

Canteen One

Starting pay : 55,000.00- 60,000.00

Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let's talk about Perks!

At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market)&Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!

Let's talk about Opportunity!

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!

Canteen One offers a variety of career opportunities, including :

Customer Service

Accounts Receivable / Consolidation Services

Finance / Accounting

Client&Account Management

Vendor Relations / Operations

Information Technology

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Canteen One is seeking a detail-oriented and proactive Account Coordinator to support a national procurement client. This role is ideal for individuals who thrive in fast-paced environments and excel at managing multiple priorities. You will play a key role in ensuring high service levels by overseeing logistics, resolving client escalations, and adapting to a dynamic workflow. Success in this position requires strong analytical skills, the ability to translate data into actionable insights, and confidence in communicating across various platforms. Experience in warehouse operations and logistics is a strong plus.

Essential Duties&Responsibilities

First level escalation for unresolved client issues

Resolve issues, such as installation delays, service problems, pricing or rate issues

Resolve disputes between client locations and vendors

Manage projects, such as new store openings and new client rollouts

Communicate the client's expectations to operations and customer service

Determine internal resource requirements of projects based upon project needs

Establish and communicate a usable schedule

Provide project status summary reports and updates to Client Managers and other team members

Support activities for Client Manager's clients, such as : Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.

Manage assigned lower-volume clients and build client relationships

Run reports to verify information and proper system setup

Validate catalog maintenance and service levels

Qualifications

High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred

With a Bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required

Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships

Timeliness and accuracy with the ability to prioritize and organize business requirements and workload

Proficient with Microsoft Word and Outlook

Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Apply to Canteen One today!

Click here to Learn More about the Compass Story (http : / / www.compass-usa.com / our-story / )

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site / state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https : / / www.compass-usa.com / wp-content / uploads / 2023 / 08 / 2023_WageTransparency_CanteenOne.pdf) for paid time off benefits information.

Req ID : 1472018

Canteen One

ISAAC Warren SMITH