Talent.com
Client Partner - Payments

Client Partner - Payments

EndavaCharlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

Responsibilities :

Commercial Leadership

  • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
  • Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.

Pipeline and Strategy Management

  • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
  • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
  • Client Engagement

  • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
  • Proactively leverage professional networks to generate new opportunities with existing clients.
  • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
  • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
  • Financial Management

  • Accountable for revenue and profit forecasts and delivery.
  • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
  • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
  • Ensure accurate financial forecasts, projections, and adjustments.
  • Manage and mitigate risks effectively, including succession planning.
  • Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
  • Strategic Planning and Execution

  • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
  • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
  • Focus on building industry expertise and credentials to enhance client engagement and service delivery.
  • Operational Excellence

  • Ensure compliance with governance, business rules, and regulatory standards.
  • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
  • Foster a culture of high performance and continuous improvement within the team.
  • Qualifications

  • Significant professional experience in client management or a similar role within the Payments industry.
  • Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments.
  • Extensive experience in developing and executing client strategies that drive business growth.
  • Demonstrated success in managing account P&L and achieving financial targets.
  • Experience in client engagement and building senior-level client relationships.
  • Proven ability to collaborate and influence across various levels of an organization.
  • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
  • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
  • Acknowledged by clients as the primary trusted advisor and contractual authority.
  • Deep expertise in client relationship management and strategic planning.
  • Exceptional leadership, negotiation, and relationship management abilities.
  • Strong business acumen and ability to identify and capitalize on growth opportunities.
  • Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
  • Proven ability to manage multiple priorities and work independently in a fast-paced environment.
  • Advanced problem-solving and decision-making capabilities under pressure.
  • In-depth understanding of industry trends, market dynamics, and financial analysis.
  • Commitment to continuous personal development and staying current with industry trends.
  • Demonstrated ability to influence change and drive organizational transformation.
  • Strong accountability for achieving results and maintaining high performance standards.
  • Proficiency in financial management, including P&L management, forecasting, and risk management.
  • Experience in driving continuous improvement and innovation in client solutions and service delivery.
  • Additional Information

    Discover some of the global benefits that empower our people to become the best version of themselves :

  • Finance : Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
  • Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
  • Learning Opportunities : Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
  • Work-Life Balance : Hybrid work and flexible working hours, employee assistance programme;
  • Health : Global internal wellbeing programme, access to wellbeing apps;
  • Community : Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
  • Additional Employee Requirements

  • Participation in both internal meetings and external meetings via video calls, as necessary.
  • Ability to go into corporate or client offices to work onsite, as necessary.
  • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
  • Ability to bend, kneel, crouch, and reach overhead, as necessary.
  • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
  • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
  • For positions that require business travel and / or event attendance, ability to lift 25 lbs, as necessary.
  • For positions that require business travel and / or event attendance, a valid driver’s license, as necessary.
  • If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.
  • USA Benefits (Full time roles only, does not apply to contractor positions)

  • Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
  • Flexible Spending Accounts (Medical, Transit, and Dependent Care)
  • Employer Paid Life Insurance and AD&D Coverages
  • Health Savings account paired with our low-cost High Deductible Medical Plan
  • 401(k) Safe Harbor Retirement plan with employer match with immediately vest
  • At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

    Create a job alert for this search

    Client Partner • Charlotte, NC, US

    Related jobs
    • Promoted
    Travel Physical Therapist (PT) - $1,806 to $2,006 per week in Statesville, NC

    Travel Physical Therapist (PT) - $1,806 to $2,006 per week in Statesville, NC

    AlliedTravelCareersStatesville, NC, US
    Full-time +1
    AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Physical Therapist (PT) in Statesville, North Carolina, 28625!. Looking for a change of scenery and a chance to help ...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Data AnnotationHickory, North Carolina
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 19 days ago
    • Promoted
    Driver - Cash out with Instant Pay

    Driver - Cash out with Instant Pay

    UberYork, NC, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 6 days ago
    • Promoted
    Work From Home - Take Surveys and Earn!

    Work From Home - Take Surveys and Earn!

    Prime InsightsMooresville, NC, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 5 days ago
    • Promoted
    Wholesale Payments Technical Product Consultant

    Wholesale Payments Technical Product Consultant

    TruistCharlotte, NC, US
    Full-time +2
    Responsible for consultative sales of Treasury Solutions (TS) products and services to assigned client group via a cash flow management / working capital approach with a focus on risk mitigation and ...Show moreLast updated: 30+ days ago
    • Promoted
    Vice President of Finance, Catawba Two Kings Casino

    Vice President of Finance, Catawba Two Kings Casino

    Delaware NorthKings Mountain, NC, US
    Full-time +1
    Delaware North is hiring a Vice President, Finance to join our Catawba Two Kings Casino team in Kings Mountain, North Carolina. As a Vice President, Finance, you will be responsible for the annual a...Show moreLast updated: 13 days ago
    • Promoted
    Technical Manager, Pipeline Asset Management

    Technical Manager, Pipeline Asset Management

    Union Gas LimitedGastonia, NC, United States
    Full-time +1
    This role is instrumental in integrating the US Utilities business into the GDS Asset Management Program.You will lead efforts to establish and coordinate processes, standards, tools, and controls ...Show moreLast updated: 2 days ago
    • Promoted
    Earn Money Playing Games, Answering Surveys & Testing Apps

    Earn Money Playing Games, Answering Surveys & Testing Apps

    AttaPollMooresville, NC, US
    Full-time
    Get paid to answer surveys, play games, test apps, and do tasks.Make extra money on your phone and instantly cash out to PayPal, Revolut, or with gift cards from $3.Show moreLast updated: 5 days ago
    • Promoted
    Assistant Manager, Margin & Cost Accounting

    Assistant Manager, Margin & Cost Accounting

    Vaco by HighspringMooresville, NC, US
    Permanent
    Our client is a multi-billion-dollar publicly traded company headquartered in the greater Charlotte area, serving millions of consumers and business partners across the U.The organization is known ...Show moreLast updated: 18 days ago
    • Promoted
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data AnnotationHickory, North Carolina
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 19 days ago
    • Promoted
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data AnnotationHickory, North Carolina
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 19 days ago
    • Promoted
    Director of Finance, Catawba Two Kings Casino

    Director of Finance, Catawba Two Kings Casino

    Delaware NorthKings Mountain, NC, US
    Full-time +1
    On behalf of our customer, Catawba Two Kings Casino, Delaware North is actively recruiting for a Director of Finance in Kings Mountain, North Carolina. As the Director of Finance, you will be respon...Show moreLast updated: 13 days ago
    • Promoted
    Take Surveys Get Paid!

    Take Surveys Get Paid!

    Prime InsightsIndian Trail, NC, US
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 5 days ago
    • Promoted
    Commercial - Sr. Client Partner (Payments)

    Commercial - Sr. Client Partner (Payments)

    EndavaCharlotte, NC, US
    Full-time
    For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner wit...Show moreLast updated: 30+ days ago
    • Promoted
    Banking Payments Senior Manager

    Banking Payments Senior Manager

    Charlotte StaffingCharlotte, NC, US
    Full-time
    Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, acce...Show moreLast updated: 4 days ago
    • Promoted
    Relationship Banker

    Relationship Banker

    First National Bank of PennsylvaniaStatesville, NC, United States
    Full-time
    Make a difference - for us and for your future.This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible f...Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataStatesville, NC, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 5 days ago
    • Promoted
    Senior Tax Manager

    Senior Tax Manager

    JobotMatthews, NC, US
    Permanent
    A rapidly growing 100 person CPA firm in NC is currently hiring multiple Senior Tax Managers and Tax Managers!.This Jobot Job is hosted by : Ryan Sullivan. Are you a fit? Easy Apply now by clicking t...Show moreLast updated: 30+ days ago